Employment and Human Services Program Integrity Coordinator

Employment and Human Services Program Integrity Coordinator

Salary

$103,362.26 - $125,637.46 Annually

Location

Contra Costa County, CA

Job Type

Permanent Full-Time

Job Number

XQHF-2026A

Department

Employment & Human Services

Opening Date

07/15/2026

Closing Date

7/28/2026 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

ZB

• Description
• Benefits
• Questions

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

The Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for the position of Employment and Human Services Program Integrity Coordinator.

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

The Employment and Human Services Program Integrity Coordinator in the Aging and Adult Services Bureau oversees program integrity and quality assurance activities for CalFresh and In-Home Supportive Services (IHSS), including monitoring program performance, analyzing case trends and error rates, conducting quality assurance reviews, interpreting federal and state regulations, and developing corrective action strategies. This position supervises professional staff engaged in compliance and quality assurance functions and partners with program leadership to identify operational risks, improve program outcomes, and ensure compliance with regulatory requirements. This position supports payment accuracy, mandated quality assurance activities, successful audits, and the effective administration of essential public assistance programs serving Contra Costa County residents.

We are looking for someone who is:

• Innovative problem solver with strong skills in identifying and analyzing challenges
• Builds and maintains collaborative relationships across bureaus
• Organized and results-driven, with the ability to work independently

What you will typically be responsible for:

• Overseeing staff who review CF and IHSS cases department-wide to ensure quality and consistency
• Analyzing data and preparing comprehensive written and oral reports
• Maintaining correspondence with CDSS for both programs to facilitate communication and compliance
• Identifying error trends, developing solutions, and providing targeted training to staff
• Preparing reports for both internal stakeholders and external partners
• Attending meetings to present findings and developing engaging training materials

A few reasons you might love this job:

• Working on a strong team
• Working independently
• Ability to be creative in finding solutions

A few challenges you might face in this job:

• Follow up on identified errors with staff
• Maintaining strong program and system knowledge
• Meeting state mandated deadlines

Competencies Required:

Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data

Fact Finding: Obtaining facts and data pertaining to an issue or question

Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business

Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations

Professional & Technical Expertise: Applying technical subject matter to the job

Attention to Detail: Focusing on the details of work content, work steps, and final work products

Oral Communication: Engaging effectively in dialogue

Writing: Communicating effectively in writing

Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

Group Facilitation: Enabling constructive and productive group interaction

Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please visit the website: https://www.cccounty.us/hr

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

Minimum Qualifications

License Required: Possession of a Valid California Motor Vehicle Operators License.

Education: Possession of a baccalaureate degree from an accredited college or university with a major in business or public administration, social work, social or behavioral sciences or a closely related field.

Experience: Three years of full-time or its equivalent experience in a supervisory or administrative position in a public or private human services agency providing public assistance programs to the public.

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of four (4) years. One (1) additional year of the type of experience noted above may be substituted for the required academic major.

Desirable Qualifications:

• Strong knowledge of CDSS programs and EHSD departments and bureaus.
• Strong skills in Excel, PowerPoint, and delivering clear, effective presentations.
• Experienced in analyzing errors and monitoring error trends for continuous improvement.

Selection Process

• Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
• Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
• Training and Experience Evaluation: Consists of an evaluation of each candidates relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
• Departmental Hiring Interview: Will be scheduled by the department once the eligible list is established.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at flor.robb@hrd.cccounty.us. For any technical issues, please contact the Government Jobs applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

01

The purpose of the questionnaire is to provide applicants with the opportunity to elaborate on their experience, education, and training for the position and to assist Human Resources staff in assessing each applicants qualifications. Your responses to the questionnaire will be used to better understand relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.

Do not answer any of the questions by indicating "see attached application" or "see resume."

• I understand

02

Do you possess a valid drivers license?

• Yes
• No

03

What is your highest level of education?

• High School Diploma
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Other

04

Please indicate the major in which you obtained your degree.

If this does not apply to you, please type "N/A"

05

How many years of full-time experience do you have in a supervisory or administrative position in a public or private human services agency providing public assistance programs to the public?

Administrative experience refers to duties involving oversight, direction, or management of programs, projects, or staff.

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more, but less than 5 years, of experience as described
• 5 years or more, but less than 6 years, of experience as described
• 6 years or more, but less than 7 years, of experience as described
• 7 years or more of experience as described

06

If you indicated you have experience in the previous questions, please describe your supervisory or administrative experience gained in a public or private human services agency providing public assistance programs to the public. In your response, please include: • Employers name • Dates of employment (month/year) • Official work title • Responsibilities If you do not possess the experience as described, type "N/A".

07

PLEASE NOTE: The following questions must be answered honestly and accurately to the best of your ability. Your responses will be used to evaluate your qualifications and will be cross-checked against the experience listed in your application. Inaccurate, exaggerated, or misleading responses will result in disqualification from this recruitment and may negatively affect your consideration for both this and future vacancies with Contra Costa County.

How many years of experience do you have determining CalFresh eligibility?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

08

How many years of experience do you have reviewing CalFresh Cases for accuracy?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

09

How many years of experience do you have with In-Home Supportive Services (IHSS) helping connect individuals with approved qualified caregivers?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

10

How many years of experience do you have reviewing IHSS cases for accuracy?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

11

How many years do you have working directly with California Department of Social Services (CDSS)?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

12

How many years of experience do you have utilizing California Statewide Automated Welfare System (CalSAWS)?

• I do not possess any experience as described
• Less than 1 year of experience as described
• 1 year or more, but less than 2 years, of experience as described
• 2 years or more, but less than 3 years, of experience as described
• 3 years or more, but less than 4 years, of experience as described
• 4 years or more of experience as described

13

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• I agree

Required Question

Employer County of Contra Costa