Purpose:
To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative.
Essential Tasks of the Position:
Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services:
- Conduct intake and administer career and vocation assessments;
- Develop and monitor progress on Individual Service and Training Plans (ISTP);
- Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing and other soft skills, job search strategies;
- Teach career exploration and employment readiness classes to youth and adults;
- Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction;
- Refer clients to appropriate PHA and/or partner provided education or training program - remain actively involved to ensure partner is providing high-quality training;
- Assist clients in obtaining internships, job shadowing and mentoring opportunities;
- Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services;
- Refer clients to appropriate PHA and/or partner work-enabling supportive services (child care, behavioral health services, etc.) - remain actively involved to ensure partner is providing high-quality services;
- Document all client progress in the case management databases;
- Maintain confidentiality of client information, processes and data;
- Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success;
- Communicate regularly with community partners, service providers, employers and PHA directors;
- Attend trainings related to professional and/or program development, as required;
- Represent the Resident Services Department on various boards, committees, councils as assigned.
Position Requirements and Qualifications:
Education Level
- Two-year college degree from accredited college/university with emphasis on job training, career coaching, job development, community organizing or related fields, preferred
Experience in Related Field
- At least two years' experience in job training, career coaching, job development, community organizing, conflict resolution and mediation
- Familiarity with case management database systems
- Proven experience in administering formal and informal career and vocational assessments
Knowledge, skills, abilities, licenses and certifications
- Bi-lingual skills preferred - fluency in Spanish to include speaking, reading and writing
- An understanding of low income and/or public housing issues, required
- Solid knowledge of skill sets related to work training programs and the workplace
- Strong written and oral communication skills
- Working knowledge of adult education and job training resources available within the community
- Working knowledge of Microsoft Word, Excel, Outlook, and database programs
- Ability to work independently and with a team and be flexible in accepting change
- Ability to establish and maintain effective working relationships with associates
- Knowledge of preparation of both narrative and numerical reports
- Skill in organizing and managing diverse responsibilities simultaneously
- Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings
- Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations
- Valid driver's license (Class O) unrestricted except for corrective lenses, required
- Ability to maintain confidentiality in all assignments