Employment Guidance Services Aide (Temporary)

Employment Guidance Services Aide (Temporary)

Salary

$27.14 - $40.71 Hourly

Location

(Ramsey County Government Center) Saint Paul, MN

Job Type

Temporary (6 month term limit)

Job Number

2026-00299

Department

Workforce Solutions

Division

AdultSvc

Opening Date

06/05/2026

Closing Date

Continuous

Union

Unrepresented

FLSA Status

nonexempt

• Description
• Benefits
• Questions

Position Summary

The current vacancy is in the Workforce Solutions department.

To assist Employment Guidance Counselors in providing services to program participants; to reinforce the job seeking and work skills that Employment Guidance Counselors teach participants; to maintain program participants' records; to monitor participants' progress during and after the program; and to perform related duties as assigned.

Please Note: This job posting is being conducted to fill a temporary (not to exceed 6 months in length) appointment. Applicants chosen for hire from this process will not gain benefits, rights or preference for other permanent, Ramsey County jobs. This posting will remain open for application until filled. Interviews will be scheduled on an ongoing basis until position is filled.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Examples of Work Performed

• Under the supervision of an Employment Guidance Counselor, conduct individual and group intakes by assisting applicants to complete intake forms, interviewing applicants to determine program eligibility and to assist in identifying job skills and potential barriers to sustained employment, scheduling participants for orientation, and setting up case files.
• Hold group meetings with program participants to provide information about the program, and to reinforce job search and job retention skills, such as networking, making cold calls, effective use of the telephone, writing query and cover letters and resumes, following up after initial contacts, maintaining motivation, and adjusting to the work environment, that the Employment Guidance Counselors have taught the participants.
• Staff a computer-based resource room.
• Administer, score, and record participants' assessment tests as directed by Employment Guidance Counselors; Guidance Counselors; maintain case files manually and through electronic database.
• Verify participants' MFIP status with the Community Human Services Department as directed by the counselors or administrative staff.
• Contact participants to inquire about their progress, determine whether they need additional services, and obtain post-placement information.
• Notify an Employment Guidance Counselor if a participant seems to need additional services.
• Track program participants' activity, document participants' attendance, notify counselors of participants who are out of compliance with program or reimbursement requirements, and tally statistics.
• Maintain participant tracking systems for special projects as assigned and provide information to counseling and administrative staff.
• Process counselors' requests for computer runs from automated career assessment systems.
• Research and compile information on educational institutions, social services, and other community resources.
• Refer program participants to other social services or community resources, for non-vocational problems that affect their ability to seek and keep employment.
• Assist clients with problem solving under the directions of an Employment Guidance Counselor.
• Develop a working relationship with various companies, organizations and agencies, by making presentations, co-hosting meetings and co-facilitating workshops that explain the Dislocated Worker services and the other programs provided by Ramsey County Job Training.
• Participate in job fairs, Meet the Employer Events and contributes to curriculum development.

(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the positions management approved work schedule is required.)

Essential Functions: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15

Minimum Qualifications

Education: High school graduation or equivalent.

Experience: Four (4) years paid or volunteer experience in a paraprofessional or clerical position that included contact with clients/customers.

Substitutions: Post-secondary education in Vocational Education, Counseling, Human Services, Social Services, or another closely related field may substitute for two of the four years of the required experience.

Exam/Screening Process Information

This is a temporary, unclassified, at-will position. This position requires an open screening and selection process. There is no exam for this temporary unclassified, at-will, position. All applicants who meet the minimum qualifications will be forwarded to the hiring department for further consideration on an ongoing basis until all positions have been filled.

Definition of Unclassified from the Ramsey County Personnel Act:

Subdivision 1. General. "The appointing authority may discharge employees in the unclassified service with or without cause. Employees in the unclassified service have no right to a grievance appeal from discharge or other disciplinary action under sections 383A.281 to 383A.301. An employee in an unclassified position shall not have tenure but shall be entitled to all benefits associated with tenure such as vacation leave, sick leave, health insurance, and other benefits as determined by the county board."

Criminal Background Checks:

All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation:

Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer:

Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin. Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of our workforce.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application. You will need to answer the supplemental questions associated with this exam AND submit them with your completed paper application.

For further information regarding this posting, please contact lindsey.hunter@ramseycountymn.gov.

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

• Medical, dental and vision insurance

• The County contributes a bargained percentage to the medical and dental monthly premium

• Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family

• Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity

• MetLife Dental Insurance - two plan options offered

• VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program

• Pre-tax medical, dental, vision monthly premium deduction option

• Dependent and Health Care Flexible Spending Accounts

• County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off

• Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)

• 11 scheduled holidays and two floating holidays

• Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below

• Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)

• Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits

• Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments

• New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years

• Deferred compensation - 457(b) account with employer match

• Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking

• Fully funded Metropass.

• Transportation/parking expenses reimbursement account

• Employee well-being

• Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.

• Wellness programming

• Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave

• County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available

• Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum

• Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development

• Tuition reimbursement, up to $4,000 per year

• Online professional development opportunities through the Learning & Development Center

• County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program

• Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey Countys 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

01

• Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
• Yes
• No

02

• Please select the option that best applies to you if you have completed or are currently participating in any of the following Public Sector Partnership Programs at Ramsey County.
• HIRED Partnership Program
• Project for Pride in Living (PPL) Partnership Program
• Ramsey County Workforce Solutions
• Ramsey County Internship (including Right Track Plus)
• Fellowship at Ramsey County
• Limited-Duration Assignment at Ramsey County
• Provisional Assignment at Ramsey County
• Temporary Opportunity at Ramsey County
• Work Experience Program (e.g., Young Adult Career Academy)
• Job Shadow Experience at Ramsey County
• No, I have not participated in any of the above

03

• Select the option that best describes your highest level of completed education.
• High school diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• None of the above

04

• If you indicated in the previous question that you have a degree, please describe below your field of study, the name of the school, dates of attendance/completion and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE see resume or see application.

05

• Which best describes your experience in a customer service or clerical position that included contact with clients/customers?
• Less than 4 years of experience
• At least 4 years of experience but less than 6 years
• At least 6 years of experience but less than 8 years
• At least 8 years of experience but less than 10 years
• 10 years of experience or more

06

• Describe the experience indicated in question above. Include the name of your employer and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."

07

Describe your experience with providing job search services and/or employment program resources. If no experience with job search or employment services, describe your experience with a comparable service. Include your job title, employer, dates of employment (include if it was part time or full time) and the types of services you provided. Include at least one example of when you provided coaching to a client/other in this area, and the outcome. Do not write "see resume". If you do not have any experience to report, write "NA".

08

Describe your experience helping people complete forms, complete referrals, or conduct other types of assessments (program, educational, etc). What was the context, and what steps did you take to ensure the persons objectives were completed. Include your job title, employer, dates of employment (include if it was part time or full time) and services you provided. Include at least one example of when you provided coaching in this area to a client/other, and the outcome. Do not write "see resume". If you do not have any experience to report, write "NA".

09

Describe your customer service experience. Explain in detail your role, what skills you frequently used, and how you ensured high levels of customer/client satisfaction were attained. If you do not have any experience, write "NA". Do not put "see resume" in this area. Note: Detail is important in order to consider this experience. The answer must include all of the information requested to be accepted.

Required Question

Employer Ramsey County

Address 121 East Seventh Place

Mail Stop 5200

Saint Paul, Minnesota, 55101

Phone (651) 266-2700

Website http://agency.governmentjobs.com/ramsey/default.cfm