Employment Services Administrator I

Are you looking for meaningful work and want to make a difference?  Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you!  At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.  We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. 

POSITION SUMMARY: Provides intensive administrative support (as determined by direct supervisor) to Employment Services programs and/or the organization in general which may include compressive case file management, data base management, billing funders (monthly), follow up services regarding benefit status, monthly/quarterly/yearly reports, statistical gathering, assistance with internal audits, funding agencies compliance, CARF compliance.

ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s): 

1. Provides office support, customer service, and greets and directs visitors to appropriate staff.
2. Assembles training and updates materials for ES Programs. Assists ES programs with filing, monitoring, and maintaining participants’ physical and electronic files and spot audits of files and SMART goal progress.
3. Prepares supply requests and obtains appropriate approval signatures, and follows up on orders. Handles mailbags to and from corporate office.
4. On a monthly basis (as determined by the direct supervisor) tracks Job Coach III site visits, vehicle inspections, assists in setting up CPR/1st Aid training of ES personnel, audits ES mileage prior to submitting to accounting.
5. Utilizes administrative calendar on share drive to ensure all administrative functions are being completed in a timely manner.
6. Maintains excellent communication with all ES staff to support positive outcomes and to 2 proactively resolve department administrative issues. Regularly meets with supervisor to discuss administrative concerns and attends staff meetings when directed.
7. Conducts department huddles and performs other miscellaneous duties as required.

SKILLS & ABILITIES:

Education: GED or High School education required, BA or BS preferred

Experience: One to two years related experience preferred. Must complete GISD Job coach training program within 90 days of hire.

Computer Skills: MS Office Suite. Strong E-mail communication skills. Advanced case management skills. Must have ability to learn client tracking software, ETO database.

Certificates & Licenses: Must be able to pass all required criminal background checks and become First Aid & CPR certified. Must have a valid CA driver’s license and current insurance, and be able to pass Goodwill’s insurance company requirements for driving on company time. Drivers with own vehicles preferred.

Other Requirements: Works under the supervision of the Supported Programs Manager as required. Receives daily work direction from the site supervisor (customer). Supervises the activities of all assigned participants receiving job coaching at employer job sites through Supported Programs.

The position's hours are 8 a.m. to 4:30 p.m., Monday through Friday (weekends may be required on occasion). Travel time is 5% - 10%.