Employment Services Trainer- Community (Enid)

JOB SUMMARY: Employment Services Trainer- Community (ESTC) provides employment skills, digital literacy and Goodwill Career Pathways Institute (GCPI) support to the Workforce Development unit at Goodwill Central Oklahoma via the Goodwill Employment Services Center and off-site classrooms.  The ESTC works with job seekers to identify areas of interest, evaluate barriers, and create plans and employment documents to locate job or career tracks that meet the needs of the clients served.  The ESTC may also facilitate Google IT certification and the Grow with Google initiative, as well as online career pathway courses through other online platforms.   

ESSENTIAL JOB FUNCTIONS: 

• Administrator over the Enid Employment Services Center (ESC) hub.  Delivers employment skill services to clients within the northern region of Goodwill’s area to community and partner organizations.  

• Facilitates workshops for community clients including but not limited to writing cover letters, resumes, conducting online job searches, and basic computer skill development. 

• Facilitate GCPI certificate and employment programs offered under the Oklahoma Board of Private and Vocational Schools (OBPVS) through GCPI, if needed. 

• Help job seekers learn basic digital literacy, complete resumes, cover letters, and apply for jobs in their chosen area or vocation. 

• Provides basic computer operations skills training geared to teach individuals to perform job searches independently.  

• Promotes and Instructs Goodwill Career Pathways Institute and the certification programs offered, if needed.  

• Provides case management and educates clients on additional resources in the community to help overcome additional barriers and refers to other partner agencies for wrap around support services. And builds relationships with the local community resources to provide direct referrals. 

• Assists with application process to other agencies for services (i.e. SNAP, Unemployment, etc.)  

• Develop and maintain community partner relationships that align with Goodwill mission, certificates, programs, and services. 

• Skilled at serving vulnerable, high-barrier populations. 

• Maintains data tracker for clients served and reports that data to supervisor. Reports will include, but not be limited to weekly reports, monthly reports, and any other additional information as requested. 

• Maintain accurate records, client notes, and data for all clients served in Client Records Management system and in unit spreadsheets.   

• Makes follow-up calls to clients who seek ongoing support and to verify their employment status. 

• Communicate with employer partners on a regular basis about the employment status of the job seekers and what is needed to ensure the client remains employed.   

• Schedules time to maintain walk-in hours at the ESC hub.   

• Creates Career Success Plans with clients to help them reach their employment goals.  

• Participates in staff, inter-agency or other project coordinating meetings. 

• Remains current on Oklahoma employment trends and employer needs. 

• Attends Goodwill and community career fairs to work on behalf of job seekers and presents information and training before individuals and groups. 

• Serves as a Workforce Development team player, occasionally stepping in to assist in other areas.  

• Travel up to 70% of the time. 

• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of this job 

• Other duties as assigned. 

QUALIFICATIONS: 

• Bachelor’s degree in education, Rehabilitation Counseling, or human services related industry preferred.   

• 1 year of public speaking or teaching experience preferred. 

• Experience in job development for individuals with multiple barriers to employment preferred. 

• Data driven 

• Ability to multi-task to best serve clients and help meet their needs. 

• Excellent communication skills and the ability to work effectively with other team members required.   

• Proficiency in MS Office Suite and ability to navigate the internet with ease are required.  

• Must have OK driver’s license, valid insurance, and a clean driving record.  

CORE COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following: 

• Business Acumen 

• Time Management 

• Managerial Courage 

• Customer Focus  

• Decision Quality 

• Commitment to Mission and Values 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Must be able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.   

• Must be familiar with the local community's support and training services.   

• Must be effective at communicating vocational counseling and helping others shift behaviors toward gaining employment.   

• Must provide support services by working with disabled/disadvantaged persons and assisting in the rehabilitation process of Goodwill Industries of Central Oklahoma. 

• Must be able to successfully complete and maintain: 

• CPR and 1st Aid Training 

• CLIFF Benefit Tool Certification 

PHYSICAL REQUIRMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. 

• Sitting or standing for long periods of time; occasional bending, squatting, kneeling, stooping. Good finger dexterity and feeling; frequent repetitive motions, hearing and visual acuity. 

• The employee is required to climb or balance, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, and color vision.  

• Medium work involves walking, standing, and occasional lifting to 35 pounds, or more with assistance. 

• The employee is required to operate a computer. 

WORKING CONDITIONS: 

• Work in a climate-controlled environment most of the time. 

• Travel in either mobile unit 2-4x each week is required or training off-site on behalf of the organization.  

• Low to moderate noise level. 

• Works 40 hours per week Monday through Friday; occasionally more for special events. 

• May be required to work with individuals who have come from disadvantaging conditions including registered sex offenders, homeless, disabled, children, formerly incarcerated, veterans, and others. Training staff must be comfortable with the demographic served by Goodwill Central Oklahoma, which is a fair chance employer.  

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.