EMR Analyst ***Must have ecw experience***

The EMR Analyst is responsible for providing technical support and subject matter expertise for eClinicalWorks EHR, working with clinic and administrative associates to ensure the application meets their needs.

In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values.

Culture and Values Expectations

At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission "to deliver quality and compassionate care with outstanding service, every patient, every time". As an EMR Analyst at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.

• Integrity: Do the right thing, the right way, every time.

• Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.

• Compassion: Treat everyone with respect and dignity.

• Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.

• Synergy: Collaborate to improve outcomes.

• Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas.

• Stewardship: Use resources responsibly and efficiently.

• Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

Essential Job Duties & Responsibilities

• The EMR Application Analyst is an operational and technical SME for eClinicalWorks at HealthTexas.
• Analyzes problems and errors produced by eClinicalWorks applications and users of eClinicalWorks applications and recommends controls by writing improved procedures that will effectively correct the problems.
• Analyzes business applications and designs improvement modifications by writing requirements, user stories, and documenting processes.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Provides references for users by writing and maintaining user documentation; provides help desk support; end-user training.
• Ability to work within a dynamic team environment, interacting and coordinating with other members of the EMR team, Information Technology department, and business stakeholders
• Assists in maintaining all functional areas in eClinicalWorks
• Support: ensure all issues are answered and resolved in a timely manner
• Clear documentation of support issues in ServiceDesk (ticketing system). Assists in developing the issue documentation skills of teammates.
• Other duties as assigned.

Experience

• Knowledge and experience with eClinicalWorks while working as an analyst or administrator required
• Must have at least four (4) years business application analysis, project management, or related experience, preferably with web-based applications.
• Medical office experience preferred
• Training experience preferred

Education

• High school diploma or equivalent required
• Associate's Degree or higher preferred

Knowledge, Skills & Abilities

• Knowledge of electronic medical record systems and software.
• Demonstrated troubleshooting and problem solving skills.
• Strong verbal and written communication skills
• Proficient with the use of computers and electronic medical records.
• Strong understanding of the implications of HIPAA, commitment to maintain patient, team member and employer confidentiality.
• Customer service skills working with people at all levels
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ability to adapt easily to changing conditions and work responsibilities.
• Model positive attitude and is a positive agent for change.
• Skills in achieving goals in a team-based environment
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Understanding of project life cycle and project management methodologies.
• Ability to present complex ideas to people at all levels
• Strong time-management skills and willingness to take responsibilities for meeting goals, objectives and project deadlines.
• Ability to effectively write and present business correspondence, reports and procedure manuals.
• Working knowledge of Microsoft Office

Work Hours, Travel Requirements

• Monday - Friday, 8:00 a.m. - 5:00 p.m., and as needed to complete projects.
• Travel to medical offices may be necessary for the purpose of providing benefit education.

Working Conditions & Physical Requirements

• This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.