EMR Assistant Operations Manager

Canteen

• We are hiring immediately for a EMR Assistant Operations Manager position.
• Location: Mountain view, CA
• Schedule: Monday - Friday (4pm -12am)
• Pay Range: $73,000.00 - 80,000.00 Annually

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

The EMR Assistant Operations Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. The ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position.

The great things you will be expected to do:

• Manage hourly technicians, ensure safety and efficient execution of maintenance duties
• Support the operations by utilizing a variety of digital platforms
• Gather, sort, verify, and enter various asset and other data types
• Monitor and respond to support requests, building alerts, escalations, tickets
• Assist with commercial fleet vehicles, drivers, safety, accident / incident support
• Assist with day-to-day financial and administrative tasks
• Run various reporting, write daily recaps
• Manage jobs and escalations with third-party vendors
• In-field support: assist team with access issues, quality assurance, problem solving, support

Minimum Qualifications

• Bachelor's degree is preferred, or equivalent professional experience
• Commitment to safety and promoting a safe work environment
• Has a minimum of 2 years' experience with food service equipment or similar facilities environment
• Excellent communication skills both written and verbal
• Strong passion for great food, hospitality and user experience
• General understanding and experience with the maintenance of food service equipment
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to follow all Health & Safety standards
• Demonstrates good judgment and decision-making skills
• Maintain a positive attitude under pressure and motivate team
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Ability to work independently as well as in a team
• Ability to work in a fast paced, changing environment

Physical and Language Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to;

• Stand, talk or hear, and taste or smell.
• Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl.
• Specific vision abilities required
• Ability to read, understand and speak English to perform essential functions of the job

Leadership behaviors (Compass internal values)

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
• Openly share and co-create - Delegates tasks to develop others
• Passion for Quality - Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
• Win through Teamwork - Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
• Embrace Diversity - Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
• Takes Responsibility and making the big calls - Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
• Taking the responsible approach to business

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1517972

Canteen