EMR Support And Training Specialist

EMR Support And Training Specialist

General Job Summary: The EMR Support and Training Specialist is responsible for planning, developing, and delivering training programs related to the use of all Electronic Medical Record (EMR) systems and platforms across clinical and administrative teams. This role ensures that end-users are proficient and confident in using EMR tools to improve patient care, documentation accuracy, and overall workflow efficiency. The EMR Support and Training Specialist will also support onboarding, system upgrades, and ongoing optimization efforts.

(This is a full time position that will support our EMR and IT team in Charlotte, Monday to Friday 8 am to 5 pm).

Primary Job Responsibilities:

• Assist in development and provide documentation and/or training covering AthenOne EMR optimizations, MIPS and other quality programs and version upgrades for staff and providers. Participate in testing for data security risks before deployment.
• Develop, maintain, and deliver engaging EMR training programs and documentation for clinical and non-clinical staff, including physicians, nurses, and administrative personnel.
• Conduct new hire EMR onboarding training and scheduled periodic courses, along with additional courses where needed.
• Provide one-on-one and group training sessions, both virtually and in person.
• Develop and maintain training materials such as manuals, tip sheets, videos, workflows, and e-learning modules tailored to user roles and needs.
• Collaborate with IT and department leaders to identify training needs and develop role-specific content.
• Stay informed of EMR updates, new functionality, and best practices; incorporate changes into training programs.
• Support go-lives, upgrades, and major system changes by providing at-the-elbow and post-go-live support.
• Assist in assessing user proficiency and documenting training compliance.
• Collect feedback from users and adjust training approaches accordingly.
• Collaborate with clinical and administrative teams to plan and execute the EMR rollout.
• Conduct system testing (e.g., UAT - User Acceptance Testing) before go-live.
• Identify bugs, escalate issues to vendors/IT teams, and validate resolutions to ensure system reliability.
• Develop and deliver training materials and sessions for clinical, administrative, and support staff.
• Provide ongoing training support to users, addressing technical questions and workflow issues related to EMR processes.
• Triage and resolve inbound EMR training-related tickets submitted by end users across all supported platforms, including EMA, gMed, Artera, HealthiPass, MedChat, Dash, and others.
• Submit case requests and escalations to vendor success communities as appropriate.
• Proactively review release notes for all EMR platforms, assess workflow impacts well in advance of scheduled releases, and present recommendations to the IT/EMR Director and key stakeholders.
• Participate in webinar-based training sessions relevant to current and future EMR workflows.
• Conduct 30-, 60-, and 90-day post-onboarding check-ins with new employees to assess progress, address training needs, and identify opportunities for improvement.
• Maintain awareness of available training curricula from supported EMR platforms and oversee a quarterly refresher training program.
• Ability to travel between locations.
• Other tasks as assigned.

Requirements

Education / Certification

• Associate's or Bachelor's degree in healthcare, education, information systems, or related field preferred.
• Minimum of 2 years of experience in a healthcare setting using an EMR system (Athenahealth preferred, Epic, Cerner, EMA, gGastro, etc.).
• Athenahealth Certified Trainer preferred.
• Epic Credentialed Trainer or Epic Proficient preferred.
• Certified Professional in Healthcare Information and Management Systems (CPHIMS) preferred.

Experience

• Prior experience in training, teaching, or instructional design preferred.
• Clinical background (e.g., RN, MA, LPN) is a plus but not required.
• Strong understanding of EMR systems and clinical workflows.
• Excellent communication, presentation, and interpersonal skills.
• Ability to explain complex systems in an easy-to-understand way for various learning styles.
• Skilled in Microsoft Office Suite and digital learning platforms (e.g., Articulate, Captivate, LMS).
• Organized, self-directed, and able to manage multiple projects simultaneously.
• Strong problem-solving and troubleshooting skills.

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds
• Ability to concentrate on details.
• Use of computer for long periods of time.