The Customer Service representative is responsible for answering and entering requests for emergency and non-emergency transportation. The role is critical in prioritizing and processing calls quickly and efficiently while delivering exceptional customer service. Superior Ambulance is a 24/7 operation which requires flexibility in your schedule as you may be required to work: days, nights, weekends, holidays, national disasters or emergencies, and overtime as needed.
Job Summary:
Assisting customers in arranging transportation via phone, electronic, faxed, or email requests, for emergent and non-emergent ambulance transport, critical care transport, and transportation for wheelchair bound patients while providing the highest level of Customer Service.
Job Requirements:
To perform this job successfully you are required to pay strong attention to detail; must be able to perform each essential duty satisfactorily. The following requirements are representative of knowledge, skill and/or ability required.
Responsibilities:
Answer each call w/ a full and proper greeting, screen and direct calls to the entire company
Identify the need for emergency transportation
Arrange transportation for facilities while determining level of care required for the patient’s needs
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquires as needed
Communicate with multiple departments and EMS personnel
Provide supportive and accurate information to customers to better assist them in arranging appropriate transportation
Develop effective solutions for customer service issues
Direct calls to the flight desk when appropriate
Report any necessary concerns or issues to the Supervisor on duty
Ability to answer and handle multiple calls at one time
Must have pleasant, professional phone manners
Detail oriented
Ability to excel in high-stress environment
Adapt to frequently changing policies
Ability to learn policies and procedures for facilities and recognizing when to apply them
Other duties as assigned
Qualifications:
| Location | Southfield, Michigan |
| Job Type | Full-time |