EMS Dispatcher

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The EMS Dispatcher primarily coordinates distribution of EMS and other medical vehicles for patient transport requests to and from Harris Health System facilities. They utilize cutting edge technology to dispatch appropriate EMS resources that meets patient's needs and provide safe and timely transports. EMS Dispatcher works closely with Transfer Center, clinical care teams, and system leadership to ensure efficient processes, and effective resource management while maintaining complete compliance with Harris Health System procedures, policies and practices.

Minimum Qualifications:

School Education:

Diploma/GED

Degree:

Associates (Preferred)

Licenses & Certifications:

Emergency Medical Tech - Basic: in the State of Texas (Preferred)

Emergency Medical Dispatch (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.

Texas Driver's license

Basic Life Support

Work Experience:

Two (2) Year Work Experience: in a call center, dispatch center, or customer care center. (Preferred)

Communication Skills:

Above average Verbal Communication

Exceptional Verbal (Public Speaking)

Writing/Correspondence

Writing/Report

Language Skills:

Bilingual Skills preferred; Spanish, Vietnamese

Proficiencies:

Typing: Between 40 & 49 Words per minute

PC: Electronic Medical Record, Contact Center, Conference Software

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job Attributes

Knowledge/Skills/Abilities:

Medical Terminology

Statistical (Preferred)

Research (Preferred)

Mathematics

Dictation/Transcription

Analytical: Decision making skills, Multitasking

Work Schedule:

Flexible

Weekends

Holidays

Overtime

Equipment Operated:

Dispatch Radio Base Station, Telephone, CAD Dispatch System, Fax machine

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