Position Details Reports To: Division Communications Lieutenant Schedule: Days, Nights, and Weekends
Position Summary
The Communications Specialist is responsible for dispatching and ensuring all transport requests are met in a timely manner, including dispatching 911 calls for service within our seven-county response area. This role strategically relocates System Status Management (SSM) units based on call volume to maximize operational efficiency and coverage. This summary does not negate the employee's responsibility to comply with the current Company Policy Manual or standard work practices as defined by Empress.
Duties & Responsibilities
Dispatch 911 calls for service efficiently and accurately within our seven-county response area
Strategically relocate and post SSM units based on historical and real-time call volume to ensure optimal coverage
Handle emergency and non-emergency information via radio and phone
Accurately enter information into CAD and dispatch the most appropriate unit
Relay information to crews, facilities, management, and other dispatchers on duty
Schedule and ensure all transport requests are picked up in a timely manner, communicating any delays to the Supervisor and facility
Ensure all crews are accounted for at all times and post units accordingly
Compose routine reports and correspondence
Follow all safety rules, operating and maintenance instructions, and procedure manuals
Perform tasks as instructed by the Communications Supervisor and other duties as assigned
Qualifications
NYS EMT Certification (preferred)
Approved EMD Certification (preferred)
High School Diploma or GED
Strong written and verbal communication skills
Customer service background
Minimum Requirements
Working knowledge of EMS systems, private ambulance, and medical transportation
Proficiency in the duties performed by a NYS EMT
Strong communication skills, including the ability to give and receive constructive feedback