EMS Dispatcher

Job Description - EMS Dispatcher (26158670)

Job Description

Primary Location

: Connecticut-Norwich-One American Way Norwich (10565)

Job

: Health Professionals

Organization

: American Ambulance Service

Job Posting

: Jun 9, 2026

EMS Dispatcher - (26158670)

Description

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day .

What We Offer:

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Special Interest Groups
• MedBridge Subscription
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

About our EMS Network:

American Ambulance Service, Inc, is a subsidiary of the Hartford HealthCare EMS Network, a comprehensive, multidisciplinary EMS system which includes licensed EMS agencies, hospital - based paramedic response resources, air-medical response resources, education and research, and hospital-based coordinators and medical directors. Our headquarters is located in Norwich, CT and we have additional offices in Griswold, Ledyard, and at Foxwoods Resort Casino. American Ambulance provides a full range of emergent and non-emergent medical transportation services by highly trained professionals to ensure safe, quick, and compassionate patient care.

Your Impact:

The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set.

Qualifications

• High school diploma or general education degree (GED)
• Must have basic computer knowledge and skills.
• Current Priority Dispatch EMD Certification or the ability to obtain within 60 days of hire.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Work Locations

:

One American Way Norwich (10565)

One American Way

Norwich 06360

Standard Hours Per Week: 40

Full-time (40 hours)

Shift Details: Mix of evenings and nights including a weekend shift