EMS Software Trainer

NinthBrain

Frankenmuth, MI(remote)

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Atlassian JIRA, Communication Skills, Conferences, Continuous Improvement, Creative Writing, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Customer/Client Research, Develop and Maintain Customers, Documentation, Emergency Care, Healthcare, High Tech Industry, Internet/Online Service, Leadership, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multitasking, Onboarding, Operations, Operations Management, Organizational Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Professional Services, Project Tracking, Record Keeping, Release Notes, Scripting (Scripting Languages), Software as a Service (SaaS), Storytelling, Systems Administration/Management, Team Player, Training Tools, Training/Teaching, Use Cases, Webinar, Willing to Travel, Work From Home, Writing Skills, eLearning

LOCATION

Frankenmuth, MI

POSTED

Today

Join Our Mission as an EMS Software Trainer at Ninth Brain!

Remote Opportunity – Michigan Residents Only
This is a fully remote position; however, candidates must currently reside in Michigan to be considered.

Help shape how EMS professionals use technology every day.
At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.
We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.
In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.
If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.

What You’ll Do

Deliver impactful training and client experiences

Lead engaging virtual training sessions that build client confidence and product expertise
Guide new clients through onboarding with a thoughtful, structured approach
Present webinars that highlight key features and industry-relevant topics

Build strong client relationships

Develop deep understanding of client operations, goals, and challenges
Act as a trusted advisor—anticipating needs and delivering solutions
Ensure every interaction leaves clients feeling supported, empowered, and valued

Leverage industry insight

Use your EMS experience to connect with clients and communicate effectively
Translate real-world workflows into meaningful software use cases
Gather feedback from clients and advocate for improvements

Collaborate and contribute internally

Partner with internal teams to improve training processes and client experience
Use tools like CRM and Jira to track progress, client engagement, and initiatives
Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows
Maintain accurate training records and client documentation

Represent Ninth Brain in the industry

Travel to 1-4 healthcare industry-specific conferences per year
Engage with clients and prospects while representing the brand
Build relationships with industry leaders, partners, and vendors

Ideal Candidate Traits

Client-Centered Mindset – You genuinely care about client success and go beyond answering questions—you build relationships and trust.
Engaging Communicator – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.
EMS Industry Insider – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.
Training Advocate – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.
Proactive Problem Solver – You take initiative, anticipate needs, and actively work to improve both training and the client experience.
Collaborative Partner – You enjoy working across teams, sharing insights, and contributing to continuous improvement.
Strong Written Storyteller – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.

What We’re Looking For

5+ years of experience in Emergency Medical Services (required)
Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred
Strong presentation, communication, and relationship-building skills
Proven ability to manage multiple priorities in a fast-paced environment
Experience in training, customer service, or client-facing roles (2+ years preferred)
Ability to confidently engage with stakeholders at all organizational levels
Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software
Exceptional written communication and creative writing skills with the ability to simplify complex topics
Willingness to travel for conferences and industry events (1–4 per year)
Self-starter mindset with strong organizational and problem-solving skills in a remote environment

Bonus Skills (Not Required, But Nice to Have)

Experience with software demonstrations or SaaS platforms
Familiarity with CRM analytics and reporting
Experience managing webinars or virtual learning environments
Background in process improvement or training development

Tools & Platforms You’ll Use

CRM platforms
Jira
Zoom and virtual training tools
Microsoft Office Suite (PowerPoint, Excel)

What You’ll Get

Competitive salary based on experience and skill level
Medical, dental, and vision coverage
401(k) retirement plan with company matching
Parental Leave
Disability Insurance
Group and Voluntary Life Insurance
A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
Monthly stipend to offset phone and internet services for working remotely
Monday to Friday schedule (except when traveling for conferences)
Work from the comfort of your home office
Stay connected with the team via phone, Zoom chat, and scheduled meetings
Fun in-person company quarterly outings

Ready to help first responders succeed with smarter tools?
Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.

Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.

About the Company

NinthBrain

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