We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands-on Ambulance transport and behind-the-scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight-knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation.
Key Responsibilities
Dispatching and Communications
Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests
Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times
Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise
Coordinate ambulance and crew deployment using dispatch software
Maintain real-time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agencies
Patient Care (as needed)
Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages
Complete accurate PCRs (Patient Care Reports)
Administrative Support
Maintain crew schedules, certifications, and compliance records
Manage inventory of medical supplies and equipment
Answer phones, assist walk-in patients, and handle general office tasks
Support quality assurance and data entry projects
Skills Required
Current EMT-Basic (or higher) certification in New Jersey
BLS CPR certification
Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology
Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for efficient dispatching
Strong communication skills, including phone etiquette, active listening, and clear articulation of information
Excellent analysis skills for assessing situations quickly and making informed decisions under pressure
Proficiency in data entry, transcription, and maintaining accurate records in a fast-paced environment
Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactions
Email resume for consideration, or apply directly at
https://desacare.com/employment
Numbers & Facts
Location
Maywood, NJ
Job Type
Full-time
Skills
Administrative Skillsunmatched
Ambulance Servicesunmatched
Analysis Skillsunmatched
Basic Life Support (BLS)unmatched
Billingunmatched
CPR Certificationunmatched
Communication Skillsunmatched
Data Entryunmatched
Data Qualityunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Dialysisunmatched
Documentationunmatched
EMT-Paramedicsunmatched
Emergency Careunmatched
GPS (Global Positioning System)unmatched
Geographic Information Systems (GIS)unmatched
Health Insuranceunmatched
Healthcareunmatched
Hospitalunmatched
Inventory Managementunmatched
Medical Equipmentunmatched
Medical Productsunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Medical Treatmentunmatched
Navigation Systemsunmatched
Nursing Homeunmatched
Patient Careunmatched
Quality Assuranceunmatched
Realtime Communicationsunmatched
Record Keepingunmatched
Telephone Skillsunmatched
Telephone Triageunmatched
Time Managementunmatched
Training/Teachingunmatched
Typingunmatched
Vision Planunmatched
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