Enablement Engagement Analyst

LOCATION: Winterville, NC (on-site)

Job Title: Enablement Engagement Analyst

ABOUT US

Victra is Verizon's largest premium retailer in the United States. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way".

Why You'll Love Working Here

At Victra, we believe work should be more than a job-it should be a place where you grow, thrive, and have fun. Our team is full of energetic, driven individuals who love celebrating wins together. From friendly competitions to team-building activities, we create an environment where success feels exciting and rewarding.

Career Growth & Development

Your journey doesn't stop at Enablement Engagement Analyst.

We're passionate about helping our people reach their full potential. With ongoing training, mentorship, and clear career paths, you'll have the tools to move up. and take on new challenges. Many of our leaders started in roles just like this!

Culture That Feels Like Family

We're more than coworkers-we're a community. We value collaboration, positivity, and supporting each other. When you join Victra, you're joining a team that celebrates achievements, encourages learning, and makes every day enjoyable.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Role Summary

The role focuses on managing all call center communications and engagement initiatives to ensure clarity, consistency, and motivation across teams and vendors. Responsibilities include crafting newsletters and announcements, coordinating recognition programs, managing promotion calendars, and supporting adoption of new processes. The position partners closely with training teams to develop scripts and talk tracks, organizes engagement events and contests, and provides operational support through record maintenance, audits, and branded presentation design.

Key Responsibilities

• Communications and change Management:
• Develop and distribute newsletters, announcements, and updates to maintain consistent messaging across teams and vendors.
• Create clear, concise communications to support adoption of new processes, promotions, and operational changes.
• Sales Enablement Support:
• Collaborate with training teams to develop call scripts, talk tracks, and promotional messaging.
• Maintain and update promotion change calendars to ensure timely execution.
• Engagement & Recognition:
• Organize call center engagement events, contests, and recognition programs.
• Coordinate event logistics and publish daily contest standings to encourage healthy competition and team spirit.
• Operational Support:
• Maintain operational records and assist with audits.
• Design branded PowerPoint decks for leadership meetings, all-hands sessions, and project updates.

What we are looking for:

• Strong written and verbal communication skills.
• 1+ year(s) Experience in call center operations, communications, or employee engagement.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (PowerPoint, Excel); advanced design skills a plus.
• Bachelor's degree or equivalent experience

Why Join Us?

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

#CallCenter #ContactCenter #CustomerService #SalesEnablement #Communications #EmployeeEngagement #OperationsSupport #RecognitionPrograms #ContestManagement #EventCoordination #ChangeManagement #TrainingSupport #OnsiteRole#MicrosoftOffice #PowerPointDesign #ExcelSkills #ProjectManagement #OrganizationalSkills #WrittenCommunication #VerbalCommunication #ContentCreation #NewsletterManagement #PromotionCalendar #ProcessAdoption #OperationalAudits#ScriptDevelopment #TalkTracks #PromotionalMessaging #EngagementEvents #ContestStandings #TeamMotivation #VendorCoordination #BrandedPresentations #LeadershipSupport #AllHandsMeetings #RecordMaintenance