Encompass Administrator

Detroit, MI

7 days ago

Job Description

Position: Encompass Administrator
Salary: $80,000 - 120,000 + Bonus + Profit Sharing Bonus
Job Type: Contract or Permanent
Benefits: Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location: E. Lansing, MI area (Onsite)

We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team! Here are a few reasons why you should apply:

Outstanding culture with family-oriented feel, and technology department is valued.
Competitive compensation and benefits package with $0 cost healthcare options.
Located in a new building with modern technology, collaborative areas and sweet treats.

Responsibilities:

Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services
Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
Analyze system changes to assess business impact and translate requirements into efficient solutions.
Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
Walk internal customers through problem solving process, provide feedback and see problems through to resolution

Preferred Experience:

3+ years experience with Encompass
Ticket triage and root cause analysis
Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
Escalation management (knowing what goes to ICE vs internal dev vs vendor)
Incident response (system slowness, outages, broken interfaces, failed jobs)
Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.
Comfortable using a ticketing system such as JIRA.
Experience with Input Form Builder,Custom Business Rules & Custom Workflows
Good communication and collaboration skills.

Bonus Experience:

Experience with Encompass Partner Connect (EPC), automated workflows
Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor).
Exposure writing code in C#/.NET,JavaScript or Visual Basic
Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign
LOS → DWH/BI data flow
Servicing boarding / secondary / investor delivery
Lender/Correspondent channels and loan delivery workflows

#LI-NB5 #INAUG2026

Numbers & Facts

Location	Detroit, MI
Industry	Financial Services
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.