End User Computing - Desktop Engineer - Mac & Ubuntu

Job Summary:

This role is responsible for service ownership and continuous improvement of macOS and Ubuntu services, including system management, platform engineering, and fourth-level support; will lead the resolution of complex technical issues; will drive enhancements that improve scalability, security, and the overall end user experience in an expanding enterprise environment.

Responsibilities

Enhance the overall end user experience for macOS in an Agile environment in collaboration with engineering, operations, security, and support teams to deliver a secure, scalable, and supportable endpoint service.

• Own and improve macOS endpoint management workflows and platform configurations, including enrollment, provisioning, configuration, security, patching, inventory, application packaging, software distribution, reporting, and compliance enforcement.

Support endpoint security and compliance initiatives by implementing required controls, monitoring device posture, and assisting with incident response and remediation activities.

• Provide Level 4 support and lead technical resolution of complex incidents involving macOS devices, application deployments, endpoint tooling, identity integrations, and security controls.

Create and maintain technical documentation, standards, operational procedures, and knowledge articles to support macOS endpoint services and related processes.

Review service health and endpoint reliability metrics, validate policy and configuration changes, and support testing for new applications, tools, and security capabilities.

Own and support the Ubuntu/Linux endpoint platform, including current-state management and future-state scaling as adoption expands within the enterprise.

Establish and standardize Ubuntu endpoint management practices, including provisioning, configuration, patching, security controls, and lifecycle management.

Qualifications

• Minimum of five years of experience engineering and supporting a large macOS estate in a medium-to-large enterprise environment. Experience with Linux/Ubuntu administration or support is beneficial.
• Bachelor's degree from an accredited college or university is preferred. Relevant certifications in Jamf, Apple, Microsoft, and Agile products and methodologies are a plus.
• Strong knowledge of macOS, Linux/Ubuntu, Jamf Pro, Microsoft Intune, Apple Business Manager, automated device enrollment, configuration profiles, Entra ID, conditional access, directory services, virtualization platforms such as Citrix and VMware, FileVault, Microsoft 365, browsers such as Safari, Chrome, and Edge, SharePoint, Power BI, Visio, shell scripting, Bash, Python, PowerShell, Jira, and ServiceNow.
• Strong understanding of software lifecycle management, packaging, patching, endpoint compliance, and vulnerability management concepts within a large enterprise environment.
• Exceptional customer service skills with the ability to work with onshore and offshore business units and interact with individuals at all levels of responsibility and authority.
• Strong verbal and written communication, problem-solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork. Ability to positively influence, mentor, and serve as a credible source of knowledge to less experienced team members.

Ability to work with sensitive data, which requires them to be a US Citizen

KPMG LLP ("KPMG") seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.

KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.

KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.