End User Computing/Desktop Support

Yantran LLC

DE PERE, WI

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JOB DETAILS

SKILLS

Administrative Management, Administrative Skills, Apple iPad, Application Servers, Bookkeeping, Business Processes, Computer Hardware, Computer Maintenance, Computer Systems, Computer Workstations, Customer Relations, Customer/Client Research, Data Recovery, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Disability Insurance, Distribution Management, Email Management/Administration, Email Servers, Establish Priorities, File Server, File Systems, Hardware Administration, Hardware Repair, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Legal, Life Insurance, Local Area Network (LAN), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Connectivity, Network Operations Center, Network Support, Online Advertising, Operating Systems, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Printers, Problem Solving Skills, Shipping/Receiving, Software Administration, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), System Validation, Systems Administration/Management, Team Player, Technical Support, Time Management, Trend Analysis, User Account Administration, Videoconferencing, Wide Area Network (WAN), Workstation Hardware, Writing Skills

LOCATION

DE PERE, WI

POSTED

30+ days ago

Position Title: End User Computing/Desktop Support
Location: De Pere, WI
The End User computing personnel will be responsible for managing day to day operations of IT Workplace Service at customer premises.
The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required
Desktop Support
Install, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office and any other authorised desktop/Laptop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Manage
provide technical support for Mobile devices/PDA/iPads etc.
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Is able to troubleshoot and manage Video conferencing equipment in the region
Asset
Inventory Management
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
Manage, support
coordinate Print Services
System/Application/Network Support:
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Coordinate with network team to provide hands and feet support and help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Coordinate Troubleshooting network connectivity in a LAN/WAN environment
Requesting and coordinating vendor support
When the restoration is beyond the scope of the Desktop Support Administrator the
Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member
Develop trends by monitoring and analysing incoming calls, problems and support requests
Operational
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
Provide user data and application recovery
Help Users by coordinating Email account administration, i.e., account creation and management and distribution lists on Exchange
Coordinate User account administration, i.e., account creation and management and password resets on Active Directory
Troubleshoot problems associated with network connectivity, and workstation hardware/software
Use appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
Provides backup support and assistance to the Network Administrator as needed
Responsible for tracking hardware and software inventory
Provide Hands
feet and coordination support in the Data Center. This includes vendor support coordination as needed by the internal system administration team.
Familiarize end users with basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Works with other IT team members for new builds and upgrades
Dealing with queries by following departmental procedures for fault resolution
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
Arranges for and/or prepares equipment for shipping/receiving
Maintains I.T. records and tracking for area of responsibility
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
EXPERIENCE/KNOWLEDGE
SKILLS:
Working technical knowledge of current protocols, operating systems and standards
Ability to operate tools, components and peripheral accessories
Desktop Support Technician Certification an advantage
Software and Hardware Troubleshooting
Windows 10, Windows 11
Windows Server OS experience
Routers, switches and firewall experience is good to have
Office 365
Office 2019 support
Working knowledge of SMS, SCCM, AD, Exchange Online and remote control tools
Good communication (both verbal and written) skills
Planning and organizing skills
Good administration management skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanour under stress
Able to operate within customer standard operating procedures
The pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
“*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.”

About the Company

Yantran LLC

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