Who we are:
Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Position Description:
The End-User Computing Engineer is responsible for supporting, enhancing, and securing the Bank's End-User Computing (EUC) environment. This role serves as a technical resource for the implementation, management, optimization, and troubleshooting of enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, and related end-user services.
Working as part of the Information Technology team, the End-User Computing Engineer collaborates closely with Customer Support, Infrastructure Services, Information Security, and other technology teams to maintain reliable, secure, and efficient EUC services. The role provides advanced technical expertise, third-tier support, and engineering solutions that improve system performance, strengthen security, and enhance the overall user experience.
The position focuses on ensuring the availability, scalability, and security of the Bank's endpoint computing environment through proactive administration, automation, and continuous improvement. The End-User Computing Engineer leverages technical expertise to support modern workplace technologies, streamline operations, and deliver solutions that align with the Bank's business objectives and technology strategy.
Operating with a high degree of ownership and accountability, the End-User Computing Engineer identifies improvement opportunities, resolves complex technical issues, implements technology enhancements, and helps ensure that employees have secure and reliable access to the systems and tools they need to perform their work effectively.
Day-to-Day Duties and Responsibilities:
- Monitor and maintain enterprise EUC services to ensure acceptable levels of performance, reliability, and availability.
- Perform advanced troubleshooting, problem resolution, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
- Provide third-tier technical support and technical guidance to Customer Support and other IT teams.
- Administer and support desktop operating systems, endpoint management platforms, mobile devices, and related technologies.
- Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
- Develop, maintain, and improve technical documentation, standards, procedures, and operational support materials.
- Create and maintain automation solutions and scripts that improve efficiency, reduce manual effort, and optimize operational processes.
- Manage assigned EUC systems and services, ensuring consistent performance, support, maintenance, and lifecycle management.
- Track work requests, operational activities, incidents, and project tasks through the Bank's IT service management processes.
- Communicate infrastructure updates, maintenance activities, and technology changes to management, support teams, and end users as appropriate.
- Support operating system and application deployment, patching, packaging, and update management activities.
- Collaborate with Information Security, Infrastructure Services, and application teams to support technology initiatives, compliance requirements, and continuous improvement efforts.
- Participate in the evaluation, testing, and implementation of new technologies that improve the employee computing experience and support the Bank's strategic objectives.
What You Bring to the Team:
Our ideal candidate has experience supporting enterprise end-user computing environments and enjoys working in a collaborative, customer-focused technology organization dedicated