Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Title: End-user Computing Specialist 1
Location: Boise, ID 83712
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
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Job Description
- Under direct supervision, the End-User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.
- This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.
Responsibilities
- Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
- Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
- General maintenance and support of IT hardware and infrastructure.
- Recommends systems modifications to reduce user issues.
- Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
- Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
- Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Possesses skillset or entry level knowledge of subject matter.
- Perform other duties and responsibilities as assigned.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Boise, ID |
| Industry | Computer/IT Services |
| Salary | $28.22 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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