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End User Computing Specialist I

University of Florida

Gainesville, FL

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JOB DETAILS
SALARY
SKILLS
802.1, Apple Macs, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Documentation, Enterprise Computing, Help Desk, High School Diploma, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Inventory Management, Linux Operating System, Mac Operating System, Maintain Compliance, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Mobile Technology, Multitasking, Network Administration/Management, Network Connectivity, Network Software, Onboarding, Order Management, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Regulations, Reporting Skills, Scripting (Scripting Languages), Software Administration, Software Installation, Team Player, Technical Support, Telephone Skills, Time Management, University/School Policies, Wiki, Windows PowerShell, Wireless Communications, Writing Skills
LOCATION
Gainesville, FL
POSTED
Today
The End User Computing Specialist I is a full-time professional staff position within Technology Services in the Division of Student Life at the University of Florida. This position provides phone, remote, and in-person technical support to Division staff, faculty, and on-campus residents. Responsibilities include installing, configuring, and supporting desktop and mobile devices, printers, peripheral equipment, and wireless technologies. The role assists users with account access, software installation, and troubleshooting escalating concerns to Tier 2 or Tier 3 support teams as appropriate.
Classification Title:

End User Computing Spec I

Classification Minimum Requirements:

Associate’s degree; or a high school diploma and two years of appropriate experience.

Job Description:

Serve as the point of contact providing phone and in-person help desk support for the staff and faculty in the Division of Student Life departments, offices, programs and residents living on-campus; ensure communication is handled in the most appropriate manner and/or routed appropriately

  • Assists on-campus residents with setup and software install for personally owned computers
  • Input and process work order requests utilizing web-based work order management system, as needed
  • Serve as the point of contact for help desk support, answering telephone calls, assisting residents and
  • Ensure compliance with departmental and University policies, guidelines, and other relevant regulations
  • Writes and maintains documentation including internal IT staff wiki

Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices

  • Assist users with initial sign-on and access to software and files as designated by their supervisors
  • Provide Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3, as required

Assists with large division-wide projects and initiatives

Assist in maintaining inventory of materials, supplies, and/or equipment throughout area of responsibility; ensure organized workstations and storage closets as directed

Develop reports, handle special projects, and perform other duties as assigned

  • Serve on departmental, Division of Student Life or University of Florida committees or program support as needed
Expected Salary:

$40,000 annually; In addition, the University of Florida offers a very competitive benefits package.  Learn more by visiting: https://hr.ufl.edu/benefits

Required Qualifications:

Associate’s degree; or a high school diploma and two years of appropriate experience.

Preferred:

EXPERIENCE

  • Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues
  • IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x
  • Experience troubleshooting hardware, software, network connectivity, and peripheral device issues in a customer support or help desk environment

SKILLS

  • Microsoft Exchange, Microsoft Active Directory, MS Intune, SafeConnect Posture Assessment, 802.1x On-boarding, Support Ticketing, Microsoft O365, IP networking, wiki software, Microsoft Powershell Scripting
  • Demonstrated communication skills (verbal and written) and ability to communicate with various levels of staff
  • Demonstrated attention to detail, professionalism, dependability, and timeliness

ABILITIES

  • Ability to problem-solve with the ability to diagnose and resolve technical issues in a timely manner
  • Demonstrated ability to handle multiple projects or tasks simultaneously
  • Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures
  • Demonstrated ability to work as a member of a team in a collaborative environment
Special Instructions to Applicants:
  • In order to be considered, you must upload your cover letter, resume, and professional references.
  • Application must be submitted by 11:55 p.m. (ET) of the posting end date.

  • This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:No

 

About the Company

U

University of Florida

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