End-user Computing Specialist

Location: Twin Falls, ID

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $30.00 / Hour (USD)
• Travel Requirements: In-field position requiring travel throughout the Magic Valley sites. Occasional overnight travel to locations outside the Wood River area may be required. Candidate must have reliable transportation available for use during all shifts. Mileage reimbursement provided.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Under direct supervision, the End User Computing Specialist provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual, and Integration Specialists. The chosen candidate will work inside healthcare/hospital environments, which may involve occasional patient contact.

Key Responsibilities

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training, and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.

Required Experience

• Minimum of 3 years of applicable experience required. Education may be considered in lieu of experience.

Required Skills

• Must be customer service-oriented.

Work Environment / Physical Requirements

• In-field position that requires travel throughout the Magic Valley sites; all candidates must be aware of this requirement prior to submittal.
• Work performed inside healthcare/hospital environments with possible occasional patient contact.
• Occasional overnight travel to locations outside the Wood River area may be required.
• Candidate must have reliable transportation available for use during all shifts.

Important Notes

• 1st interview is virtual; 2nd interview as needed.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09690