End User Experience Administrator

Career Opportunities: End User Experience Administrator (5274)

Requisition ID 5274 - Posted 09/04/2026 - United States - Texas - Houston - IT

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.

Job Summary

The End User Experience Administrator provides hands-on deskside support for our end-user community along with day-to-day administration of the Windows Endpoint estate, with all work tracked in our ITSM tool. Scope spans software, hardware, network, telecommunication, and conference room systems; deskside and walk-up support; and endpoint provisioning and device asset management through ServiceNow, Microsoft Intune, Windows Autopilot, and Configuration Manager. This role extends beyond technical expertise - it isn't just about fixing applications and technology, it's about building relationships with quality, care, empathy, and expediency.

This onsite role is based in our Houston Corporate office and requires daily in-person support for the corporate population, with periodic travel to field sites to support local users.

Responsibilities

• Provide Level 1 and Level 2 support for business and enterprise applications - prioritizing tickets and inquiries, delivering workarounds and solutions quickly, and keeping work tickets, incidents, and outages accurately and promptly updated

• Maintain awareness of company system environment to ensure the highest level of service and support the organization.

• Document and maintain knowledge base articles, how-to videos, and quick reference guides to improve customer experience and share knowledge with the team, using approved AI tools to draft content, generate and review scripts, and accelerate diagnostics - validating output before acting on it and following Company AI use and data handling policies

• Recognize recurring problems, identify root causes, and escalate required remediations to management.

• Provide deskside, walk-up, and remote support for software and hardware issues promptly and effectively in a high-touch environment. This includes the following types of support:

• Application support

• Account and access issues

• Windows OS and application troubleshooting

• Hardware diagnostics and repair

• Printer management for local and networked systems

• Software installation and deployment to users and groups

• Mobile device provisioning

• AV setup & support for meetings

• Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards

• Perform day-to-day user and device account administration in Microsoft Entra ID and on-premises Active Directory, including account provisioning and deprovisioning, group membership, license assignment, MFA and new-hire/offboarding device readiness

• Administer and maintain the Windows and mobile endpoint estate in Microsoft Intune, Windows Autopilot, and Configuration Manager (SCCM/MECM), including device enrollment, configuration profiles, and compliance policies

• Support the endpoint security controls maintained by the security team - including BitLocker encryption, Microsoft Defender Endpoint Protection, and device-based conditional access compliance - applying configurations as directed and promptly alerting the security team to suspected incidents and endpoint security issues

• Support hardware lifecycle and asset management for corporate devices - intake, staging, imaging, deployment, refresh cycles, reclamation, and secure disposal - maintaining accurate asset and inventory records

• Assist with hardware vendor and service provider coordination on warranty claims, RMAs, repairs, and spare-parts inventory for corporate and field-site devices

• Provision, configure, and support conference rooms and AV equipment, including Teams Rooms Pro devices

• Support onsite technology needs for the corporate population, including meeting and event support for leadership

• Use PowerShell scripting, approved AI tools and automation to streamline repetitive endpoint administration, reporting, and remediation tasks

• Monitor endpoint health, performance, and compliance using Intune reporting, remediating issues as they are identified

• Serve as the onsite escalation point for the remote service desk, taking hands-on ownership of any issue requiring physical access to a device, user, or facility

• Provide recommendations for areas of improvement and innovations that improve the end-user experience and operational efficiency

• Contribute to endpoint and end-user experience initiatives under the direction of senior team members - executing assigned tasks, tracking progress, and reporting on outcomes

• Participate in a rotating after-hours on-call schedule with the team, providing evening and weekend coverage for business-critical incidents and scheduled maintenance or deployment windows

• Meet defined service-level targets and ticket quality standards, contributing to team reporting on ticket volume, aging, and customer satisfaction

• Takes full ownership of a problem through to completion with strong follow-through, driving issues to resolution without needing to be prompted

• Performs other duties as assigned

Licenses/ Certifications

• Preferred: ITIL Foundation, A+, Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Azure Administrator Associate
• Valid driver's license required for periodic travel to field sites.

Qualifications/ Requirements

• High School Diploma or equivalent
• Minimum 5 years' experience in desktop support, deskside support, or IT end-user support role, including at least 1 year of hands-on endpoint management experience
• Minimum 2 years of experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro, Exchange Admin, and Teams Admin Center preferred
• Hands-on experience administering Microsoft Intune and/or Configuration Manager (SCCM/MECM), including device enrollment, configuration profiles, software deployment, and patch management
• Experience imaging and provisioning Windows 11 devices, including Windows Autopilot or task sequence-based deployment
• Working knowledge of Group Policy, DNS/DHCP, VPN, and endpoint network connectivity troubleshooting
• Working knowledge of endpoint security controls, including Conditional Access, device compliance policies, BitLocker, and Microsoft Defender for Endpoint
• Working knowledge of PowerShell and experience approved AI tools for endpoint administration, reporting, and automation
• Experience supporting macOS and iOS/iPadOS devices in a managed enterprise environment preferred
• Demonstrated hardware troubleshooting and repair experience across laptops, desktops, printers, mobile devices, and conference room / AV equipment
• Experience working in an ITSM ticketing system and an IT asset or inventory management system
• Required to work onsite in office daily
• Ability to effectively communicate in a professional and courteous manner
• Highly organized, able to manage and prioritize multiple tasks concurrently with disciplined follow-through on open items and commitments
• Demonstrated self-starter who works effectively with minimal supervision and collaboratively with a team, bringing a proactive mindset, strong sense of ownership, and innovative approach to problem-solving
• Ability to participate in a rotating after-hours on-call schedule, including evening and weekend availability for business-critical incidents and scheduled deployment or refresh activity
• Traveling up to 15% to field sites

The individual is required to follow all applicable safety precautions. Work is performed almost entirely in a controlled (i.e., inside) environment and does not typically subject the incumbent to any hazardous/extreme elements; some positions may require regularly moving or transporting items weighing up to 25 lbs. around the office for various needs, including occasional work under desks and in equipment rooms. The successful candidate must be able to complete all essential physical requirements of the job with or without reasonable accommodation.

Desired/Preferred Qualifications

• Bachelor's or Technical Degree preferred

#LI-Onsite

PURPOSE

We believe in providing energy that empowers people.

MISSION

We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.

VISION

We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.

VALUES & BEHAVIORS

Do Right Always

• Respect people, safety, environment and the law
• Follow through on commitments
• Make it better

Think Beyond Possible

• Offer solution
• Step up and lead
• Don't settle for "good enough"
• Embrace new opportunities

Stay With It

• Show resilience
• Lean into challenges
• Support each other
• Consider the implications

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Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.

For additional information, you may also visit the USCIS website.

Murphy Oil Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, and status as a protected veteran, or any other category protected by federal, state or local laws.

EEO is the Law Poster

EEO is the Law Supplement

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