End User Service Technician

Kforce Inc

Miami, FL

JOB DETAILS
SKILLS
Atlassian JIRA, C-Level Management, Communication Skills, Customer Support/Service, Desktop Administration, Documentation, Hardware Administration, Laptop PC, Leadership, Mac Operating System, Microsoft Product Family, Microsoft Windows System Administration, Network Connectivity, Onboarding, Software Administration
LOCATION
Miami, FL
POSTED
24 days ago

Kforce has a client that is seeking an End User Services Technician in Miami, FL.

Summary: This role provides hands-on deskside and desktop support for on-site associates while partnering closely with the infrastructure and End User Services teams to ensure a smooth, professional technology experience.

This is a part-time, on-site role (24 hours per week), working Tuesday-Thursday from 9:00am-6:00pm. The technician will support a growing office with frequent interaction with senior leadership and C-level stakeholders, requiring a high degree of professionalism and strong communication skills.

Responsibilities include:

  • Responding to and resolving Tier 1 IT tickets through Jira Service Management, providing deskside support for hardware, software, and connectivity issues, provisioning and imaging laptops for new hires, and assisting with end-user onboarding and offboarding activities
  • Troubleshoot Windows and macOS devices, Microsoft 365 applications, and basic network connectivity issues, escalating more complex problems as needed
  • Supports remote collaboration by assisting partner offices as required and documenting solutions and processes in Confluence

About the Company

K

Kforce Inc

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/