End User Services O365 Engineer

Position Summary

We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration on-prem and cloud Microsoft Teams management and M365 governance with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365 Entra Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions e.g. Jira ServiceNow in Teams, and maintain a secure compliant environment.

Key Responsibilities

• Exchange Administration

• Manage and maintain Exchange Online and on-prem Exchange environments including mail flow hybrid configurations and security hardening.

• Implement and monitor Defender for Cloud policies related to email security.

• Troubleshoot mail delivery transport rules and compliance issues.

• Microsoft Teams Management

• Configure and optimize Teams policies governance and lifecycle management.

• Drive adoption of Teams integrations with SaaS platforms like Jira and ServiceNow.

• Support Teams Rooms and meeting experience enhancements.

• Compliance & Security

• Design and maintain Purview retention and compliance policies across Exchange Teams and SharePoint.

• Participate in security reviews and ensure adherence to NIST ISO CIS PCI and FFIEC standards.

• Assist with Entra ID configurations including SSO for SaaS apps and conditional access policies.

Core Infrastructure Skills

• Perform basic engineering tasks, Active Directory Group Policy schema updates, and certificate renewals.
• Utilize monitoring tools for proactive issue detection and resolution.
• Automate tasks using PowerShell for M365 and Azure environments.

Operational Requirements

• Execute after-hours changes as needed under strict Change Management processes.
• Document configurations, troubleshooting steps, and knowledge transfer materials.
• Collaborate across teams to identify issues and deliver solutions quickly, with a "fail fast" mindset.

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Strong knowledge of Microsoft Teams governance lifecycle management and SaaS integrations e.g. Jira ServiceNow.
• Experience with Purview compliance and retention policies.
• Familiarity with Defender for Cloud and email security best practices.
• Working knowledge of Entra ID SSO configurations and Azure AD Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory Group Policy schema updates and certificate management.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to maintain security and risk controls with familiarity in common hardening standards.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem-solving skills, able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self-driven, proactive, and able to fail fast and adapt quickly.

Work Conditions & Expectations

• Hybrid Schedule: 3 days onsite in Winston-Salem, NC, remaining days remote.
• Operational Flexibility: Ability to perform after-hours changes and participate in on-call rotations when required.
• Dynamic Environment: Work involves frequent troubleshooting, collaboration across teams, and adapting to evolving technologies.
• Security & Compliance: Must adhere to strict Change Management processes and participate in security reviews as needed.
• Standard Office Setup: Role primarily uses standard IT equipment, laptops, conferencing tools, monitoring systems, with occasional interaction with server rooms or networking hardware.

Physical Demands and Work Environment

• Work is generally sedentary in nature.
• The working environment is generally favorable.
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Work is generally performed within an office environment with standard office equipment available.

Benefits

• Pride Global offers eligible employees comprehensive healthcare coverage, medical, dental, and vision plans, supplemental coverage, accident insurance, critical illness insurance, and hospital indemnity.
• 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto home insurance, pet insurance, and employee discounts with preferred vendors.