END USER SUPPORT 1

Hot Job

END USER SUPPORT 1

Apollo Professional Solutions

Newport News, VA 23606

Pay Range: $24.00 - $29.00/Hourly NOOT

Posted 09/25/2026

Job ID: 77614

Job Description

END USER SUPPORT 1

Remote

Contract - 1st Shift,

Hours: between 5:30 am and 5:30 pm

Pay Range: $24.00 - $29.00/Hourly NOOT

Qualifications: END USER SUPPORT 1 -Our client requires that candidates must have an active/current DoD Confidential Personnel Clearance (PCL) to start, for which the U.S. Government requires U.S. Citizenship.

• Bachelors degree and 0 years of experience. A relevant professional certification can be substituted for a bachelors degree.
• Windows 365, Outlook Experience, Teams
• Verbal Communication
• Ability to follow documented procedures and processes
• Attention to detail

Job Description: END USER SUPPORT 1 Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity. Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues. May assign and maintain user passwords for specialized software.

This position will be in the IT liaison support group. This group facilitates software, hardware, and access to EB systems for HII employees. The individual will also support local troubleshooting and resolution, or resolution with the EB help desk. -Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support)

• Ability to listen carefully, ask the right follow-up questions, and understand an users issue before taking action
• Willingness to follow documented procedures accurately and consistently
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

Preferred Qualifications: END USER SUPPORT 1 -Experience with access requests, ticketing systems, user support, EB/NNS processes, Teamcenter, Citrix, or program-specific knowledge would be a PLUS

Additional Information: END USER SUPPORT 1 -The shift for this position will be determined prior to the candidates start. It will be between 5:30 am and 5:30 pm.

• This position will be fully remote. Period travel to NNS may be required.

Meet Your Recruiter

Dhairya Bhardwaj

About Newport News, VA

Ready to discover exciting job opportunities in the vibrant city of Newport News, Virginia? Nestled along the picturesque shores of the James River, Newport News offers a perfect blend of historic charm and modern amenities. Known for its thriving aerospace industry, top-notch healthcare facilities, and proximity to renowned historical sites like the USS Monitor Center and the Virginia War Museum, Newport News is a hub for career growth and cultural exploration. With its diverse culinary scene, local art galleries, prestigious theaters like the Ferguson Center for the Arts, and beautiful parks such as Newport News Park, this area has something for everyone. Explore our job listings today and embark on a fulfilling career in this enchanting region!

Salary Notes: The compensation listed reflects the good-faith rate currently anticipated for this position and may be adjusted, where permitted by law, based on business needs, applicable qualifications and experience.

EEO Statement: Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.

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