End User Support Analyst

Pyramid, Inc
  • Bedminster, NJ
  • Full-time
30+ days ago

Job Description

Immediate need for a talented End User Support Analyst with experience in the Telecom Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Bedminster, NJ. Please review the job description below.
 
Job ID: 20-08564

Key Responsibilities:
  • Responding to trouble tickets
  • Deploying laptops & desktops
  • Organizing inventory and maintaining IT Lab
  • Troubleshooting Lab & office equipment
  • Working closely with developers from multiple teams, QA and other engineers, while taking direction from product and team management
  • Provide 24x7 production support as needed for critical releases and product launches.
Key Requirements and Technology Experience:
  • Bachelor’s degree with 1 or more years of work experience.
  • Experience with software and cloud tools such as: Azure AD, Office 365, Share Point
  • Experience with the Atlassian suite of collaboration tools (JIRA, Confluence).
  • Experience with multiple server operating systems including Linux (all distros), ., Windows Server
  • Knowledge and experience with AWS services, S3
  • Experience and comfort working in Agile work environments.
  • Demonstrated ability to write clear, structured documentation, and effectively communicate with developers, external contacts, and leadership.
  • Experience at working at high profile tradeshows and events
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Numbers & Facts

LocationBedminster, NJ
Job TypeFull-time

Skills

  • Agile Programming Methodologiesunmatched
  • Amazon Simple Storage Service (S3)unmatched
  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Atlassian JIRAunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Serversunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Inventory Managementunmatched
  • Laboratory Equipmentunmatched
  • Laptop PCunmatched
  • Leadershipunmatched
  • Linux Operating Systemunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Serverunmatched
  • Office Equipmentunmatched
  • Operating Systemsunmatched
  • Product Managementunmatched
  • Product/Service Launchunmatched
  • Production Supportunmatched
  • Quality Assuranceunmatched
  • Team Lead/Managerunmatched
  • Telecommunications Industryunmatched
  • Trouble Ticketsunmatched
  • Writing Skillsunmatched

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