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End User Support Analyst - II

The Judge Group

Irving, TX

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JOB DETAILS
SALARY
$30–$35 Per Hour
SKILLS
Analysis Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, Computer Hardware, Computer Systems, Customer Support/Service, Desktop Environments, Desktop PC, Documentation, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Mobile Devices, Multiplatform/Cross-Platform, Multitasking, Peripheral Hardware, Problem Solving Skills, Service Level Agreement (SLA), Short Messaging Service (SMS), Software Administration, Technical Support, Time Management, Videoconferencing
LOCATION
Irving, TX
POSTED
2 days ago
Location: Irving, TX
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
Position: End User Support

Location: Irving, TX

Responsibilities:
  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
  • Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
  • Provide exceptional customer service in person, via phone and email as necessary.
  • Resolve help desk issues including troubleshooting hardware and software issues.


MUST HAVE SKILLS (Most Important):
  • 3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
  • 3-5 years' experience with Google Sheets
  • Efficient time management skills to prioritize and track multiple tasks
  • Willingness to work evenings, weekends, and holidays


DESIRED SKILLS:
  • Experience working in At Your Service


EDUCATION/CERTIFICATIONS:
  • Associates degree in the IT field or equivalent work experience required
  • Technical certifications such as Comptia A+, Comptia Net+ desired

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

About the Company

T

The Judge Group

The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.

The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1970
WEBSITE
https://www.judge.com

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