End User Support Analyst

Madison-Davis

New York, NY

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JOB DETAILS

SALARY

$25

SKILLS

Analysis Skills, Audioconferencing, Communication Skills, Customer Support/Service, Desktop Administration, Desktop PC, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Desktop, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Security, On Site Support, Operating Systems, Operational Improvement, Organizational Development/Management, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Technical Support, User Account Administration, Videoconferencing, VoIP (Voice over IP), Writing Skills

LOCATION

New York, NY

POSTED

1 day ago

A well-established enterprise organization is seeking an End User Support Analyst to provide hands-on technical support for employees across desktop, mobile, collaboration, and productivity technologies.

This role is ideal for someone who enjoys working directly with end users, solving technical challenges, and supporting a modern Microsoft environment. You'll play a key role in maintaining day-to-day IT operations while helping improve the organization's collaboration and workplace technology experience.

What You'll Tackle:

Provide onsite technical support for desktop, laptop, and mobile users.
Troubleshoot Windows hardware, software, and operating system issues.
Support Microsoft 365 applications and productivity tools.
Administer user accounts, permissions, and access using Active Directory and Microsoft Entra ID.
Provision, configure, and manage mobile devices using Microsoft Intune or other MDM platforms.
Administer Exchange Online and support email-related issues.
Configure and deploy desktops, laptops, printers, peripherals, and other endpoint devices.
Support enterprise collaboration technologies, including Microsoft Teams and VoIP solutions.
Diagnose and resolve technical incidents while providing exceptional customer service.
Document issues, resolutions, and knowledge articles within the IT ticketing system.
Collaborate with infrastructure, networking, and security teams to resolve complex technical issues.
Assist with enterprise technology refreshes, hardware deployments, and workplace modernization initiatives.

QUALIFICATIONS

Experience supporting end users within a medium-to-large enterprise IT environment.
Strong knowledge of Windows desktop administration and troubleshooting.
Experience administering Active Directory and Microsoft Entra ID (Azure AD).
Experience supporting Microsoft 365 and Exchange Online.
Hands-on experience with Microsoft Intune or other Mobile Device Management (MDM) platforms.
Experience provisioning and supporting laptops, desktops, mobile devices, and peripherals.
Knowledge of VoIP technologies and enterprise collaboration platforms.
Strong troubleshooting and problem-solving abilities across hardware, software, and user issues.
Excellent written and verbal communication skills.
Strong customer service mindset with the ability to support users at all organizational levels.
Ability to prioritize multiple support requests in a fast-paced environment.

PREFERRED EXPERIENCE

Experience supporting enterprise collaboration platform migrations.
Microsoft Teams Voice administration.
Network troubleshooting experience.
Conference room and AV technology support.
Structured cabling or IDF room experience.
Experience supporting highly regulated or enterprise environments.
Bachelor's degree or equivalent professional experience.

About the Company

Madison-Davis

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