End User Support Analyst V

Position: End User Support Analyst V
Location: Arlington Heights, Illinois
Duration: Contract
Job ID: 179119

Job Overview:
The End User Support Analyst V will provide comprehensive technical support to the end-user community under minimal supervision. The role involves troubleshooting and resolving hardware, software, and user issues, managing incident tickets, and participating in technical projects. The analyst will also perform installations, upgrades, and routine maintenance of software and hardware, ensuring optimal system performance. This position requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Responsibilities:

• Provide Level 1, 2, and 3 technical support to end users.
• Troubleshoot and resolve hardware, software, and user issues as they arise.
• Manage incident tickets from initiation to resolution.
• Participate in resolving chronic problems and technical projects as assigned.
• Install, expand, and configure operating systems, software applications, utilities, and service packs based on user needs.
• Perform software and hardware upgrades, routine maintenance, and system monitoring.
• Test new software, operating systems, upgrades, and applications before production implementation.
• Train users on the use of equipment and software as needed.
• Update Remedy system in a timely and accurate manner.

• Experience supporting Windows operating systems.
• Experience managing large PC environments is preferred.
• Broad expertise in computer software applications, desktop systems, and networks.
• Strong technical, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with co-pilot, Cisco phone systems, A/V equipment, laptops, iPads, and desktop support.
• Proficiency in Office 365.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $35/hr - $40/hr

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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