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End User Support Analyst V

Mindlance

Arlington Heights, IL

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JOB DETAILS
SKILLS
Analysis Skills, Apple iPad, Audiovisual, Cisco Network Systems, Communication Skills, Computer Software, Customer Support/Service, Desktop Administration, Desktop PC, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Operating Systems, Problem Solving Skills, Remedy, Software Upgrades, Systems Administration/Management, Technical Support, Time Management
LOCATION
Arlington Heights, IL
POSTED
6 days ago

Top Must-Have Skillsets (technical)
Familiarity with co-pilot, Cisco phone, A/V & laptop, ipad & desktop support experience / Good communication, Office 365

Responsibilities:Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned. Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs. Perform software and hardware upgrades, routine maintenance, and monitoring. Tests new software operating systems, upgrades and applications prior to implementing into production. May train users in use of equipment and software. May participate in projects as a project team member. Update Remedy in a timely manner. Qualifications: Experience supporting Windows operating systems Experience managing large PC environment preferred Have broad expertise in computer software applications, desktop systems and networks. Good technical, analytical, problem solving, communication, and customer service skills.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance

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