Job Title: End User Services Analyst II
Location: Westerville, OH
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $25 – $30/hr
We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware/software issues, handling service requests, and managing device lifecycle activities. This role requires strong troubleshooting skills, experience with enterprise device management tools, and the ability to communicate effectively with users at all levels.
Diagnose and resolve end-user hardware and software issues.
Respond to and manage service tickets in a timely manner.
Install, configure, and upgrade hardware and software.
Fulfill and document work orders accurately and on schedule.
Manage PC replacements and perform emergency device exchanges.
Track and maintain end-user device inventory and spare equipment.
Handle repair part orders and maintain repair inventory.
Bachelor's degree required.
Minimum 2+ years of experience in MS Windows Desktop deployment.
Minimum 2+ years of experience with LANDesk and/or SCCM.
Minimum 2+ years of experience in mobile device management.
Strong communication and customer service skills.
Detail-oriented with solid documentation and organizational skills.
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.