End User Support Associate

Ubiquity Global Services, Inc.

Mission, TX

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Computer Hardware, Computer Systems, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Documentation, English Language, Establish Priorities, French Language, Help Desk, Help Desk Software, Identify Issues, Interpersonal Skills, Mac Operating System, Microsoft Windows Operating System, On Call, Operating Systems, Problem Solving Skills, Remote Access, Service Level Agreement (SLA), Spanish Language, Systems Administration/Management, Tamil Language, Technical Support, Time Management, Writing Skills

LOCATION

Mission, TX

POSTED

30+ days ago

Job Summary:
Participate in collaborating with the other IT teams in department-wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defi ned and communicated accordingly. Ensure all the team's tickets are handled within the established SLAs.

Job Responsibilities:
• Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk.
• Organize and file documentation about warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Install and configure computer systems and applications within the company.

Job Qualifications: (Knowledge, Skills, Experience)
• 0-1 year of relevant functional experience in similar roles
• Exceptional customer-facing skills
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software,in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Good experience working with different operating systems including Windows and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)

About the Company

Ubiquity Global Services, Inc.

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