End User Support

American Technology Consulting

Boise, ID

Apply

JOB DETAILS

SKILLS

Advertising, Background Investigation, Board of Education, Budgeting, Cisco Network Systems, Customer Support/Service, Email Technology, Hardware Administration, Help Desk, Identify Issues, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Multitasking, Network Support, Network System Hardware, Problem Solving Skills, Resolve Customer Issues, Software Administration, Support Documentation, Technical Research, Technical Support, Technical Writing, Telephone Skills, Time Management, Virtualization

LOCATION

Boise, ID

POSTED

30+ days ago

IMPORTANT NOTES: 1 - This is aSHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted. 2 - This is aFULLY ONSITE position- because it's fully onsite and short-term, only local candidates should be submitted. This position with theIdaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users. The role will primarily involve: * Supporting Windows-based machines (Windows 10 & 11) * Basic Active Directory user management * Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment * Assisting with basic phone system usage (state phone system, Cisco-based) * Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms Job Duties include, but are not restricted to: Identify, research, and resolve technical problems. Respond to telephone calls, email, ticketing system and personnel requests for technical support. Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution. Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems. Excellent customer service and ability to de-escalate tense situations. Minimum Qualifications: Install and support Windows environments Experience using ticketing system Strong organization, problem solving and multi-tasking skills Sensitive to confidential information Able to pass a fingerprint background check. Strong sense of customer service and professionalism, even in a sometimes-stressful environment Ability to complete assigned tasks individually, as well as work cooperatively Preferred Qualifications: Knowledge of Microsoft Azure/Entra AD Experience working in virtualized environments

About the Company

American Technology Consulting

Resume Resources

Free Resume Templates Free Resume Builder