End User Support Internship

What You Will Do 
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. 

• Gain familiarity with the company environment and troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. 
• Interface and coordinate with IT personnel, internal customers, and vendors to facilitate troubleshooting. 
• Assist with PC requisitions, equipment inventory, and equipment repair processes. 
• Provide timely solutions to Help Desk requests and escalate issues as necessary. 
• Assist with additional assignments as requested by management. 

This position is an exceptional introduction to IT support, as it offers hands-on experience with technical troubleshooting and exposure to multiple areas of C Spire’s IT operations. 

What You Will Bring 
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our IT team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. 

In addition to that, we require: 
• Active enrollment in an accredited college or university as a junior, senior, or graduate student (in good standing). 
• Pursuing a degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Information Systems, or related field. 
• Skills or strong interest in troubleshooting hardware, software, networks, and front-line technical issues. 
• Successful completion of at least 12 credit hours in computer technology or math-related coursework. 
• Excellent verbal and written communication skills. 
• Must be at least 18 years of age. 

We will give special consideration to candidates who have: 
• Previous internship or project-based experience in IT support. 
• Familiarity with remote troubleshooting and help desk ticketing systems. 
• Demonstrated ability to work independently in a fast-paced environment. 

What You Will Gain 
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. For our full-time employees we offer: 
• Competitive Compensation Package 
• Blue Cross Blue Shield Health Insurance 
• Tuition Assistance Programs 
• Complimentary Wireless Service & Device* 
• 401k Match 
• Teladoc Telemedicine 
• WellBeacon Wellness Program 
• Paid Talent Referral Opportunities 
• Tailored learning paths for every position 

Physical Requirements and Working Conditions 
Interns must be able to adapt and perform in a rapidly changing work environment. Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.