End User Support Specialist (Contract Role)

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

End User Support Specialist (Contract Role)

Job Description

• THIS IS AN ON-SITE CONTRACT ROLE BASED OUT OF OUR CHELMSFORD, MA CORPORATE OFFICES *

Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.

We are looking for our next End User Support Specialist as we accelerate our growth journey.

WHAT YOU'LL DO:

• Support new‑hire onboarding by imaging, configuring, and deploying PCs and peripherals using Microsoft Intune.
• Provide timely troubleshooting and resolution of end‑user issues related to hardware, software, system access, security, business applications, and printers using the BMC Remedyforce ticketing system.
• Assist with the receiving, inventory management, deployment, tracking, and retirement of end‑user computing assets.
• Coordinate and execute PC refresh and replacement activities for end users.
• Perform basic Microsoft 365 administrative tasks to support end users.
• Manage and monitor ticket queues to ensure timely resolution, SLA adherence, and a high standard of customer service.
• Assist with local audio‑visual (AV) support as needed.
• Support IT infrastructure teams to support network, security, and systems operations.
• Support Manufacturing floor with print troubleshooting, network connectivity, small improvement projects.

WHAT YOU'LL BRING:

• Bachelor's Degree in a related field OR equivalent hands‑on experience.

• Minimum of 2 years of IT end‑user support or help desk experience.

• Experience with:

• Active Directory user account management.

• Microsoft Intune device management.

• Strong working knowledge of:

• Windows operating systems.

• Microsoft 365 applications (Word, Excel, Outlook, SharePoint, OneDrive, Teams).

• Demonstrated troubleshooting and analytical skills with the ability to identify and resolve technical issues efficiently.

• Experience working within an IT service management or help desk ticketing system.

• Familiarity with ticket queue management and SLA‑driven support environments.

• Experience working in a manufacturing environment.

• Strong customer service mindset with clear verbal and written communication skills preferred.

• Ability to work effectively as part of a team and collaborate across departments preferred.

• Comfortable supporting users with varying levels of technical expertise preferred.

Work Location & Flexibility

At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.

Brooks Automation participates in E-Verify to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.