End User Support Specialist I

Our Client, a Mortgage and Real Estate Services company, is looking for an End User Support Specialist I for their Austin, TX location.
 
Responsibilities:

• Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business.
• Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

• Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
• Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
• Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)
• Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)
• Basic familiarity with Active Directory functions such as password resets and account lookups
• Introductory exposure to device management tools (e.g., Intune, SCCM) preferred
• Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
• Ability to interact effectively with users at all levels of the organization
• Clear and accurate written communication for ticket updates, documentation, and status notes
• Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations
• 3 years or more of experience in an IT desktop or end user support role preferred.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.