End User Support Specialist

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe.

The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.

Responsibilities

• Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
• Build and configure workstations as needed
• Support all offices, some travel between offices will be required
• On-call hours may be required
• Perform other IT tasks as designated