1st Level Support, Audiovisual, Computer Workstations, Conference Management, Customer Support/Service, Desktop Administration, Desktop PC, Follow Through, Hardware Installation, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Operating System, Multitasking, Network Administration/Management, Network Connectivity, On Site Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Record Keeping, Software Installation, Systems Administration/Management, Team Player, Technical Support, Wordpress
End-User Support Specialist
Be the trusted ally who keeps our teams productive by solving tech issues with speed and empathy.
What a Day Might Look Like
Your morning starts by triaging tickets and fielding questions that arrive by phone, email, chat, and our ticketing portal. You dive into troubleshooting for desktops and laptops, resolving software glitches, printer snags, and network connectivity hiccups. Midday, you’re configuring a new workstation and prepping peripherals; later, you’re setting up a conference room and audiovisual gear for an executive briefing. When a challenge grows complex, you escalate it appropriately—and stay with it until there’s a clear resolution. Throughout the day, you document your steps and outcomes, support remote and onsite users, and pitch in on system upgrades and technology rollouts. All the while, you balance multiple priorities with excellent customer service.
Core Responsibilities
- Act as the first line of support via phone, email, chat, and ticketing systems.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, applications, and peripheral devices.
- Set up and support workstations, conference rooms, audiovisual equipment, and other IT hardware.
- Escalate complex problems and follow through to successful closure.
- Keep detailed records of support activities, fixes, and procedures.
- Assist with IT projects, system upgrades, and technology deployments.
- Provide both remote and onsite user support.
- Deliver outstanding customer service while managing competing priorities.
What You Bring
- High School Diploma or GED (required).
- 1–2 years in help desk, desktop support, or technical support.
- Hands-on experience with Windows operating systems and Microsoft Office.
- Familiarity with Active Directory, remote support tools, and ticketing systems.
- Foundational knowledge of networking and server environments.
- WordPress experience is a plus.
- Strong troubleshooting skills and a methodical approach to problem-solving.
- Clear written and verbal communication.
- Thrives in a fast-paced setting.
Preferred Skills
- Windows Desktop Support
- Active Directory User Administration
- Microsoft Office Suite
- Remote Support Tools
- Hardware and Software Installation
- Network Troubleshooting
- Customer Service and End User Support
Benefits
- Competitive hourly compensation
- Comprehensive benefits package
- Paid time off and holidays
- Career growth and professional development opportunities
- Collaborative team environment
If you love untangling technical challenges and empowering others through technology, we’d love to hear from you.