End User Support Technician

Job Title: End User Support Technician

Location: Onsite Collierville, TN

Job Type: Contract

Experience Required

8+ Years

Job Summary:

The Technical Support role is pivotal in ensuring seamless end-user support within the organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve end-user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.

Top Skills

• Strong understanding of desktop, laptop, and mobile device support principles and practices
• Excellent communication skills
• Flexibility to support users in the office as well as the factory floor where applicable

Key Responsibilities

• Provide technical support for end-user desktop, laptop, and mobile devices.
• Troubleshoot and resolve hardware, software, and peripheral-related issues.
• Deliver exceptional customer support in a client-facing environment.
• Manage inventory of desktop hardware and software, ensuring availability and proper functioning.
• Support users both in office environments and on the factory floor as needed.
• Maintain high service standards while resolving technical issues in a timely manner.
• Collaborate with internal teams to ensure efficient IT support operations.
• Work during the second shift as required.

Required Skills

• 8+ years of experience in End User Support or Desktop Support.
• Strong knowledge of desktop, laptop, and mobile device support.
• Experience troubleshooting Windows operating systems and end-user devices.
• Excellent customer service and communication skills.
• Experience with hardware and software inventory management.
• Ability to work independently and in a fast-paced support environment.
• Flexibility to support both office and factory floor users.