Job Description
Our client, a IT Services and Consulting company, is looking for a End User Support Technician (Desktop Support / Service Desk - Onsite) for their Collierville, TN location.
Responsibilities:
- The Technical support role is pivotal in ensuring seamless end user support within our organization.
- With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
- This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
Requirements:
- Experience: 5–8+ years in Desktop Support, End User Computing (EUC), or IT Support.
- Domain Background: Manufacturing, Corporate IT, Factory/Plant Support, or Enterprise End User Support environments.
- Critical Skills:
- Windows desktop/laptop/mobile device troubleshooting
- ServiceNow ITSM (Incident & Request Management)
- Hardware, OS, and software installation/configuration
- End User Computing (EUC) support and desktop analytics
- Asset & inventory management
- Strong customer service and communication skills
- Experience supporting office users and factory/shop-floor environments
- Ability to work onsite 2nd shift
- Strong understanding of desktop/laptop/mobile device support principles and practices
- Excellent communication skills
- Flexibility to support users in office as well as Factory floor where applicable
- Client facing role - requires good communication skill and excellent Customer Support attitude
- Manage inventory of desktop hardware and software, ensuring availability and proper functioning
- 8.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Collierville, TN |
| Industry | Management Consulting Services |
| Salary | $24.29 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.