Position Details Position Information Job Title End User Support Technician - Student Assistant Position Type Student Division Finance & Administration Department Information Technology Job Description The End User Support Technician is responsible for executing scheduled technology refresh cycles for faculty and staff computing devices as well as employee onboarding. This role ensures seamless deployment of new hardware secure data migration and compliance with institutional IT standards. The technician provides on-site and remote support maintains accurate asset records and delivers exceptional customer service throughout the refresh and onboarding processes. Device Imaging & Deployment Prepare and configure new desktops laptops and peripherals using enterprise imaging tools Install approved software packages and validate system functionality. Data Migration & User Transition Securely transfer user data and settings from old devices to new ones Verify application compatibility and resolve migration issues. Hardware Lifecycle Management Decommission old devices ensuring proper sanitization and disposal per institutional policy Maintain accurate inventory and update asset management systems. Technical Support Provide on-site and remote troubleshooting during refresh and onboarding activities Escalate complex issues following ITIL or organizational workflows. Documentation & Compliance Record work notes and update service tickets in ITSM tools Adhere to security privacy and compliance standards during all refresh and onboarding operations. Collaboration & Communication Coordinate with Help Desk Network and Procurement teams Communicate proactively with end-users to schedule refresh and onboarding appointments and minimize disruption. Other duties as assigned. Standard operating hours for this position are 800 AM - 500 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours but may occasionally be asked to work events beyond these standard hours. Required Qualifications Must be a currently enrolled student registered for classes and in good academic standing. Must maintain a 2.0 GPA or higher. Basic understanding of computer hardware and basic troubleshooting ability. Ability to work individually and also with team members. Strong communication and customer service orientation. Ability to manage time and prioritize tasks effectively. Preferred Qualifications Experience with the following is preferred but not required Windows OS Mac OS Microsoft Office Suite Mobile devices Active Directory Services Physical Demands Ability to lift and move computer equipment up to 50 lbs. Frequent standing bending and walking during deployments. Salary Starting at 13 an hour EEO Statement All qualified applicants will be considered for employment without regard to sex race color national origin religion age disability protected veteran status or genetic information. In compliance with the Americans with Disabilities Act ADA Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process please contact our office at 325 942-2168 or email us at hrangelo.edu. Posting Detail Information Posting Number Number of Vacancies 1 Open Date 01132026 Close Date Open Until Filled Special Instructions to Applicant Applicants can expect a call back within 5-7 business days of submitting their application. Please direct any questions regarding your application to it_employmentangelo.edu. Supplemental Questions Required fields are indicated with an asterisk . What is your Major Open Ended Question What is your expected graduation date Open Ended Question Where do you hope to see yourself post-graduation Open Ended Question Why do you want this particular job Open Ended Question Please describe the attributes that will make you a strong candidate for this position Open Ended Question Tell us about a time when you explained a technical process or concept to someone who didnt have a technical background. Open Ended Question How did you hear about this employment opportunity Open Ended Question Documents Needed To Apply Required Documents Resume Transcripts Unofficial Optional Documents Cover Letter Other