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End User Technician

American Technology Consulting

Madison, WI

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JOB DETAILS
SKILLS
Audiovisual, Computer Systems, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Driver's License, Equipment Maintenance/Repair, Hardware Installation, Identify Issues, Inventory Management, Laptop PC, Lift/Move 50 Pounds, Multitasking, On Site Support, Physical Demands, Recycling, Reimbursement, Shipping/Receiving, Systems Administration/Management, Team Player, Technical Leadership, Time Management, User Interface/Experience (UI/UX), Willing to Travel
LOCATION
Madison, WI
POSTED
30+ days ago
REQUIRED SKILLS: (Need Majority; 2+ Years) 2 years of experience in remote troubleshooting 2 years of experience in customer service and user interaction during device setup 2 years of experience with imaging devices NICE TO HAVE SKILLS: AV integration experience Ability to work independently in a team environment Ability to meet deadlines Ability to multitask and manage workday efficiently INTERVIEW PROCESS: In-person interview required EQUIPMENT: No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record. DESCRIPTION OF ROLE: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of internal computer systems. The technician will be responsible for repairing and maintaining thousands of desktops, laptops, and other PC devices. Responsibilities include: o Installing new PCs and laptops to replace end-of-life cycle equipment o Maintaining inventory and properly disposing of outdated equipment by recycling according to DOC policies o Maintaining and closing work orders in the DOC ticketing system o Receiving oversight from the Field Tech Manager to ensure that policy, procedure, and methodology are followed This position is focused on desktop troubleshooting and customer service. The ideal candidate will have strong technical skills as well as the ability to interact with end users. The technician will be based at the DOC Central Office located at 3099 E. Washington Ave., Madison, WI, but will also travel to DOC facilities to assist field techs with project and problem tickets. Travel occurs about once every few weeks. Travel compensation includes: o $0.51 per mile reimbursement o Hourly wage for travel time o Option to drive a state vehicle (if the candidate has a good driving record) o When working at CO they are not paid mileage and for travel time. Work schedule options include: o 4 ten-hour days with Fridays off o 5 eight-hour days o 9 days of 9 hours over two weeks with one Friday off per period Physical requirements: o Ability to carry up to 50 pounds o Ability to stand for up to 8 hours (may not be required daily)

About the Company

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American Technology Consulting

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