End User Technology Specialist

Job Title: End User Technology Specialist (Endpoint Engineering SME)
Location: Washington, DC (Onsite)
Pay Rate: $44/hour
Contract Role: 6+months contract to hire
Clearance / Background: Must be able to obtain a Public Trust

Overview

We’re looking for a skilled End User Technology Specialist to provide technical leadership across enterprise endpoint environments. In this role, you’ll drive the design, security, and operational excellence of endpoint platforms—including Windows devices, virtual desktops, and mobile solutions.

You’ll play a key role in modernizing endpoint management through technologies like Microsoft Intune, Windows Autopilot, and Microsoft Defender for Endpoint, while ensuring systems remain secure, compliant, and highly reliable. This is a great opportunity for someone who enjoys both hands-on engineering and mentoring others in a collaborative environment.

What You’ll Do

Endpoint Lifecycle & Platform Operations

• Lead day-to-day operations for enterprise endpoints, including laptops, desktops, virtual machines, and mobile devices
• Oversee provisioning, configuration, and decommissioning activities across the full device lifecycle
• Manage application packaging, deployment, and ongoing maintenance for enterprise software
• Maintain pre-production environments to test new updates, images, and configurations before release

Security, Compliance & Governance

• Define and enforce endpoint configuration baselines, security policies, and compliance controls
• Lead patching and vulnerability management efforts, including remediation planning and reporting
• Develop and maintain SOPs, technical documentation, and architecture artifacts to support audit readiness
• Ensure all endpoint activities align with security standards, zero-trust principles, and change management processes

Intune Engineering & Automation

• Serve as a subject matter expert for Microsoft Intune, managing device configurations, compliance policies, and application delivery
• Drive Windows Autopilot implementations to streamline provisioning and improve user onboarding
• Build and maintain PowerShell scripts and automation workflows to improve efficiency and consistency
• Integrate endpoint tools with enterprise systems to enhance reporting, visibility, and performance metrics

Incident Resolution & Continuous Improvement

• Lead troubleshooting for complex issues such as enrollment failures, policy conflicts, and endpoint compliance gaps
• Partner with cross-functional teams (security, infrastructure, service desk) to resolve escalations and prevent repeat issues
• Mentor and provide technical guidance to engineers and support staff
• Support operational reporting, including metrics for patch compliance, endpoint health, and service performance

What You Bring

Required Qualifications

• Ability to obtain and maintain a Public Trust clearance (or higher)
• Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience)

Experience

• 5+ years of hands-on experience in endpoint engineering within complex enterprise environments
• Strong experience with Microsoft Intune for Windows endpoint management
• Experience supporting multi-platform environments (Windows and mobile/Apple devices)
• Proven background in endpoint lifecycle management, security, and compliance in regulated settings
• Experience leading modernization initiatives such as Windows Autopilot and Microsoft Defender for Endpoint

Technical Skills

• Microsoft Intune (device configuration, compliance policies, app deployment)
• Windows endpoint lifecycle management and policy governance
• Endpoint security controls and compliance frameworks
• Windows Autopilot and Microsoft Defender for Endpoint
• PowerShell scripting and automation
• Enterprise application packaging and deployment
• Advanced troubleshooting (enrollment, policy conflicts, compliance issues)

Nice to Have

• Experience working in federal environments (FISMA, NIST, zero-trust frameworks)
• Experience with co-management or migrations from legacy endpoint tools to Intune
• Background in building dashboards and reporting for SLA and compliance tracking
• Experience supporting large, distributed enterprise environments
• Advanced troubleshooting across identity, security, and policy integrations

Certifications (Preferred)

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• ITIL 4 Foundation

Work Environment

• Location: On-site in Washington, DC
• Operational Support: May include on-call or surge support as needed

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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