Endodontics | Patient Care Coordinator

About the Practice
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We are a people -oriented, team -oriented, and detail -oriented endodontic specialty practice proudly serving the Santa Rosa community for over 4 years. With 3 modern operatories, advanced technology, and a focus on patient comfort, we provide high -quality root canal therapy and exceptional patient care. Our team values collaboration, efficiency, and professionalism.
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Position Summary
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The Patient Care Coordinator is the welcoming face and voice of our office, ensuring patients have a smooth, informed, and positive experience from their first call through completion of treatment. This role combines administrative excellence with compassionate patient communication.
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Key Responsibilities
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• Greet and check in patients with professionalism and warmth
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• Answer phone calls, schedule consultations and treatments, and manage the office calendar
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• Coordinate with referring general dentists and specialists for patient care continuity
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• Verify PPO insurance eligibility and benefits for endodontic procedures
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• Present treatment plans, explaining procedures, costs, and payment options clearly and confidently
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• Collect and post patient payments accurately
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• Maintain and update patient records in PBS Endo software
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• Utilize Weave for patient communication and appointment reminders
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• Support the clinical team and ensure smooth patient flow
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• Maintain a clean, organized, and welcoming front office environment
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  Requirements<\/h3>

  • Minimum 1 year of dental front office experience (specialty/endodontic experience a plus)
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  • Knowledge of insurance verification and benefits coordination
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  • Comfortable presenting treatment plans and financial arrangements
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  • Experience with dental software (PBS Endo experience preferred)
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  • Strong organizational skills and attention to detail
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  • Excellent verbal and written communication skills
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  • Ability to multitask in a fast -paced environment
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    Technology & Tools You’ll Use
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    • Practice Management: PBS Endo
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    • Patient Communication: Weave
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    • Radiography: Dexis, Carestream (Carestream pano)
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      Schedule: <\/span><\/span><\/span><\/span>
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      Monday–Friday, 8:00 AM – 5:00 PM (arrive 30 minutes prior to first patient)<\/span><\/span><\/span><\/span>
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      Benefits<\/h3>

      • Holiday pay
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      • 401(k)
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      • Free dental treatment for employees and 20% discount for family
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