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Endpoint Engineer - Executive Leadership Focused

Forward Air Corp

Dallas, TX

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JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Audioconferencing, Audiovisual, Cisco Network Systems, Communication Skills, Computer Maintenance, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Detail Oriented, Establish Priorities, Executive Assistant Skills , Follow Through, Identify Issues, Inventory Management, Knowledge Base, Laptop PC, Laser Printers, Leadership, Mentoring, Microsoft Access Database, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Desktop, Mobile Devices, On Call, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Service Level Agreement (SLA), ServiceNow, Technical Leadership, Technical Support, Time Management, Videoconferencing
LOCATION
Dallas, TX
POSTED
17 days ago

Core Responsibilities & Duties

  • Provide dedicated, priority support to executive leadership, both on-site and remotely
  • Deliver white-glove service with a strong focus on responsiveness, professionalism, and discretion
  • Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
  • Support and maintain conference room technology and AV systems, including Cisco conference room kits
  • Ensure executives are fully prepared for meetings, presentations, and travel, minimizing downtime
  • Perform device setup, configuration, imaging, and deployment for assigned users
  • Support email, collaboration tools, and mobile access (Microsoft 365 environment)
  • Maintain accurate hardware inventory and asset tracking
  • Provide support for printers, including laser and specialized/thermal devices
  • Coordinate with Service Desk and IT teams to escalate and resolve issues quickly while maintaining ownership
  • Document issues, resolutions, and processes in the ticketing system (ServiceNow preferred)
  • Participate in on-call rotation and after-hours support as needed for executive users
  • Provide proactive recommendations to improve executive technology experience
  • Assist with maintaining internal knowledgebase and mentoring Service Desk where appropriate

Qualifications

  • Bachelor's degree or equivalent work experience
  • 5+ years of experience in desktop support or IT support, preferably including executive support
  • Strong experience supporting Windows desktop environments and endpoint devices
  • Demonstrated ability to deliver high-touch customer service in a professional environment
  • Experience working with ticketing systems (ServiceNow preferred)
  • Strong troubleshooting and problem-solving skills across hardware, software, and peripherals
  • Ability to work independently in a fast-paced environment with changing priorities
  • Strong understanding of IT processes, SLAs, and escalation paths

Skills

  • Exceptional customer service and executive presence
  • Strong communication skills with the ability to interact effectively with non-technical leadership
  • Ability to prioritize and execute tasks in high-pressure situations
  • Experience supporting conference rooms and AV technology
  • Knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
  • Strong organizational and time management skills
  • High attention to detail and follow-through
  • Ability to maintain confidentiality and professionalism at all times
  • Strong analytical and problem-solving abilities

#LI-Onsite #LI-BT1

About the Company

F

Forward Air Corp

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Transport and Storage - Materials
FOUNDED
1981
WEBSITE
https://www.forwardair.com/content/careers-0

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