Endpoint Engineering (Lead Administrator)

Endpoint Engineering (Lead Administrator)

The person will be a member of the Client Services Team overseeing Workstation Endpoints worldwide, with a focus on Apple Devices managed by Jamf Pro system.

Key responsibilities

• Jamf Pro Administration:

Managing and configuring Jamf Pro, including policies, configurations, and workflows.

• Device Management:

Deploying, enrolling, and managing Apple devices (macOS, iOS, etc.) using Jamf Pro.

• System Health and Devices Reporting Dashboard:

Implementing dashboards representing system health and device health within the Jamf Pro environment, showing compliance on Security Updates and Cyber Agents installed status.

• Integration:

Integrating Jamf Pro with M365 suite, identity providers Entra ID, and other MS enterprise infrastructure components & applications.

• Software and Application Management:

Packaging, deploying, and updating software and applications on managed devices.

• Automation and Scripting:

Utilizing scripting languages (e.g., Bash, Python, AppleScript) to automate tasks and streamline workflows.

• Security and Compliance:

Implementing and enforcing security policies and configurations to maintain compliance and protect endpoint devices.

• Troubleshooting and Support:

Providing technical support to end-users and troubleshooting issues related to Apple devices and Jamf Pro.

• Documentation:

Maintaining documentation for device management processes, configurations, and troubleshooting procedures.

• Training and Enablement:

Providing training and support to IT support staff on best practices for using Apple devices and Jamf Pro.

• Collaboration:

Working with other IT teams and departments to ensure smooth operations and efficient device management.

Required Skills and Experience:

• Strong understanding of macOS and iOS operating systems.
• Proficiency in using Jamf Pro for device management.
• Experience with scripting languages like Bash, Python, or AppleScript.
• Knowledge of Apple's Device Enrollment Program (DEP) and Volume Purchase Program (VPP), and Apple Business Manager.
• Familiarity with integrating Jamf Pro with other systems and security tools.
• Strong understanding of Microsoft Enterprise technologies of Active Directory, Azure, M365, etc.
• Excellent communication, problem-solving, and troubleshooting skills.
• Experience in an enterprise environment managing medium to large volume of devices.
• Strong work hands on experience working in Jamf Pro Engineering, functional areas of Endpoint Management, and related experience.