Endpoint Management and Automation Specialist
Salary
See Position Description
Location
Foss High 2112 S. Tyler St., WA
Job Type
Full time
Job Number
26-27-05271
Department
Technology Services
Opening Date
07/14/2026
Closing Date
7/21/2026 11:59 PM Pacific
Description
Tacoma Public Schools
Expected Start Date: As Soon As Possible
FTE: 1.0
Hours per day: 8
Salary Level: per Collective Bargaining Agreement, $103,855 - $143,503
Union/Work Year: Professional Technical; 12-month; 260 days
Benefits: This job has the full range of benefits offered by Tacoma Public Schools
Examples Of Duties
SUMMARY
This position develops, supports, maintains, and administers District endpoint management systems, processes, and configurations; develops and maintains District software images for computing hardware; creates software distribution packages for Districtwide client updates and site deployments; defines and implements client configurations and settings; develops and maintains District Group Policy Objects (GPOs) to manage client environments; evaluates and troubleshoots client image systems, configurations, and task sequences and recommends improvements; conducts feasibility studies and presents findings and recommendations; collaborates with software vendors, District Network Team members, and Field Technicians to resolve issues and implement Districtwide changes in accordance with District policy; and develops and maintains scripts and automated deployment processes to improve the efficiency, consistency, and security of District endpoint management operations.
ESSENTIAL JOB FUNCTIONS
Develops, supports, and maintains all District client images for desktop, laptop, and mobile devices; manages client images using endpoint management software and scripting languages; tracks all client software, known web services, and server-based applications in use throughout the District; and works closely with the Senior Network Administrator to develop and maintain Group Policy Objects (GPOs) within Active Directory (AD).
Tests, configures, documents, and updates client images; creates workstation image files (WIMs) for standard Windows and other operating systems; ensures applications are stable and function effectively with web- and server-based applications; maintains current documentation to identify and assess application compatibility impacts; and reviews hardware additions or changes that may affect client images.
Develops, updates, manages, and maintains task sequences; reviews, assesses, and analyzes log files within endpoint management systems; monitors and maintains client software lifecycle management processes; and recommends software lifecycle upgrades and enhancements, as necessary, to Technology Services leadership.
Develops software deployment packages for Districtwide distribution; ensures packages are thoroughly tested to minimize disruption in the field; ensures current and up-to-date images are available for deployment by District Field Technicians; develops and maintains a software tracking matrix for all software and services deployed throughout the District, including current requirements related to PC images; and works with the Senior Network Administrator to manage endpoint management platforms.
Works closely with the assigned administrator of the endpoint management systems to troubleshoot issues; assists with system and client security updates to ensure systems function properly; supports the efforts of the Help Desk and Field Services teams; collaborates with Field Technicians and Help Desk staff to ensure imaging and remote management services are operational and effective; and trains appropriate technical teams on imaging processes and deployment changes.
Serves as a second- and third-tier escalation resource; performs advanced software and image compatibility troubleshooting in collaboration with internal and external resources; researches and resolves desktop image issues; implements corrections to production images, as appropriate, and distributes updates Districtwide in accordance with District policy.
Utilizes change management procedures; communicates effectively with customers and technical teams regarding planned changes and updates; ensures PC clients are maintained with current software versions and security updates; tests new applications, operating systems, system patches, and software drivers; ensures compatibility and functionality with existing applications and services; and develops contingency plans and alternative solutions, as appropriate.
OTHER JOB DUTIES
CONDITIONS
Required to concentrate on detail; exposed to computer display terminals and monitors; may work in confined areas; may be required to work irregular hours, weekends and/or flexible schedule; required to adapt to tight deadlines and shifting priorities; travels to all District sites and other remote locations; required to bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile and move/lift heavy objects up to 50 pounds.
Minimum Qualifications
MINIMUM QUALIFICATIONS
Education and Experience
Associate's degree in computer science, technology, or other relevant field; three to five years' direct experience using endpoint management systems in a medium enterprise; Bachelors' degree in relevant field preferred;or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.
Licenses/Special Requirements
Valid Washington driver's license with access to personal transportation.
Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.
Allowable Substitution
Alternative combinations of education and experience will be evaluated by the Human Resources Department for comparability.
Knowledge, Skills and Abilities
Knowledge of Microsoft Office applications and PC operating systems.
Knowledge of package creation, image creation, and software maintenance.
Knowledge of the District Group Policy Objects (GPO).
Knowledge of the District Active Directory.
Knowledge of Scripting language.
Knowledge of network infrastructure and concepts.
Skill in obtaining, clarifying, and exchanging information.
Skill in oral and written effective communication.
Skill in quality customer service.
Skill in troubleshooting and resolving customer issues.
Ability to maintain strict confidentiality.
Ability to perform basic testing and problem resolution analysis.
Ability to create technical reports for both technical and non-technical customers.
Ability to organize, prioritize, and meet deadlines.
Ability to work on multiple projects at the same time, work under pressure and independently complete assignments on schedule.
Ability to resolve emergency problems in a timely manner.
Ability to work independently.
Ability to demonstrate reasonable, reliable, and regular attendance.
Ability to obtain, clarify and exchange information.
Ability to present technical information to both technical and non-technical customers.
Ability to analyze complex problems.
Ability to exercise good judgment and make decisions.
Ability to train other staff members.
Ability to lift/move up to 60 pounds using proper safety precautions and assemble and set up equipment.
Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural, diverse socio-economic setting.
Ability to participate as a team member.
This job description is not an employment agreement or contract. District administration has the exclusive right to alter this job description at any time without notice. The statements contained herein reflect general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
Nondiscrimination Statement
Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, ethnicity, creed, religion, color, national origin, immigration or citizenship status, age, veteran or military status, sexual orientation, gender expression, gender identity, homelessness, disability, neurodivergence, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:
Civil Rights Coordinator, Gender-Inclusive Schools Coordinator, and Title IX Coordinator:
Tiffany Davis-Brantley
253-571-1252, civilrights@tacoma.k12.wa.us
Section 504 Coordinator: Laura Tuman
253-571-1086, 504Coordinator@tacoma.k12.wa.us
Tacoma Public Schools
Mailing Address:
P.O. Box 1357
Tacoma, WA 98401-1357
www.tacomaschools.org
Benefits: This job has the full range of benefits offered by Tacoma Public Schools.
01
ALL1: Do you certify under penalty of perjury under the laws of the State of Washington that your responses to the disclosure questions that you answer as part of your Candidate profile are true and correct as of the date of the application to this job requisition?
02
ALL2: Do you certify that you meet each of the minimum qualifications for this specific position as outlined in the job description?
03
ALL3: Do you certify that you are able and/or willing to perform each of the essential job functions of this position as outlined in the job description?
04
Do you have an Associates degree in Computer Science, Business Administration, or related field?
05
Do you have three (3) years of experience working in technology, school environment preferred? Be sure this is detailed in your application and resume
06
Do you have one (1) year of experience in customer service? Be sure this is detailed in your application and resume.
Required Question
Employer Tacoma Public Schools (WA)
Address PO Box 1357
Tacoma, Washington, 98401
Phone 253-571-1250
Website http://www.tacomaschools.org/