Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automation, Citrix Product Family, Communication Skills, Cross-Functional, Desktop Virtualization, Detail Oriented, Documentation, Enterprise Endpoint, Establish Priorities, Identify Issues, InstallShield, JSON, Microsoft Active Directory, Microsoft Visual Studio, Microsoft Windows Operating System, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Process Development, Professional Services, Project/Program Management, Query Analysis, Requirements Management, Root Cause Analysis, SQL (Structured Query Language), Scripting (Scripting Languages), ServiceNow, Software Administration, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Technical Delivery, Technical Writing, Testing, United States Citizen, User Documentation, VMWare, VMWare vSphere, WMI API (Windows Management Instrumentation), Windows PowerShell, Writing Skills