Audiovisual, Board Meeting, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Hardware, Customer Support/Service, Customer Training, Customer/Client Research, Documentation, Fitness, Identify Issues, Lift/Move 50 Pounds, Microsoft Product Family, Network Software, Operational Support, Peripheral Hardware, Plotters, Printers, Problem Solving Skills, Requirements Management, ServiceNow, Staff Training, Startup, Team Player, Technical Analysis, Technical Support, Train-the-Trainer, Training/Teaching, Vehicle Driving, Work From Home, Writing Skills
Title: Endpoint Support Technician
Location: Sacramento, CA (6301 S St, Sacramento, California 95817)
Duration: 6 months
Client is seeking ONE experienced technician to provide IT operational support in areas within IT Platform Services and daily operational duties.
The following components will be included in the proposed Task Authorization:
• Work on-site at Client office locations
• Occasionally drive personal vehicle between SMUD office locations
• Perform computer user data and software inventory services
• Perform Audio/Visual support/troubleshooting for Board and Committee meetings (after 5pm)
• Provide computer technical hardware & software assistance
• Perform conference room support services
• Perform committee and board meeting support
• Complete assigned tasks in ServiceNow Ticketing System
• Provide White Glove technical service to C-Suite staff
Mandatory Requirements:
• Minimum 2 years of experience in IT operations support.
• The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a SMUD medical examination and Fitness for Duty screening.
• The selected candidate must be available to work on site at SMUD office locations. Some remote work may be available during the contract.
• The selected candidate must be available to work on site at SMUD HQ after 5pm on pre-scheduled dates. This is in support of Committee and Board meetings where prep starts at 5 PM and A/V support/troubleshooting can continue to midnight or later.
Technical Requirements:
• Work Delivery - Ability to work with minimal direction, yet also work in a team environment.
• Physical Duties - Ability to lift up to 50lbs.
• Report to Supervisor, IT Platform Services.
• Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
• Diagnose, research and resolve computer issues.
Qualifications:
• CompTIA
The contractors(s) will be responsible for:
• Maintaining client support during Client business hours and after hours (5p up to midnight) on pre-scheduled dates.
• Ensuring ServiceNow tickets assigned to the contractor are processed and completed.
• Being available onsite for meetings and to facilitate the gathering of requirements, documentation, and perform all aspects service contract duties, etc.
• Client Training - Client Staff will train the initial start-up contractor with the needed job functions. Once the initial contractor is trained, the contract staff will be expected to train any contract staff that will be working on the support contract.
• Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train the trainer approach accompanied by full documentation of all processes and procedures of the support contract.
• Contractor's work schedule will fall between 7am and 11:59pm Pacific Time, with work hours to be agreed with immediate Supervisor.
• The contractor is expected to be onsite
• When submitting resume/proposal, please include answer to this question in your email submission. Is proposed candidate currently a member of or retiree from CalPERS?
• The resource working on this task will have strong communication, written and collaboration skills, with the ability to communicate highly technical information to project team both verbally and in writing.
• If requested, the awarded vendor will provide Client with resumes and hourly rates for replacement leased employees meeting the task requirements, at least one month before current resources reach the end of task date. Only SMUD-approved replacements may be assigned. SMUD reserves the right to reject replacements or cancel the task at any time for any reason.
Technical Evaluation Questionnare:
1. Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities?
2. Describe your experience supporting desktops, laptops, tablets in an enterprise domain. Please include experiences with Windows operating systems and user profile support.
3. Describe your experience with supporting Audio/Visual in hybrid meetings?
C
Compu-Vision Consulting Inc.